What are the responsibilities and job description for the IT Support Agent position at WheelHouse IT?

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.

Requirements

Passionate about technology with basic technical knowledge
Comfortable providing phone support to clients
Excellent customer service skills
Clear written and verbal communication
Capable of working a standard M-F work week (and very occasional nights/weekends)
Local to the greater Fort Lauderdale area

At WheelHouse IT, we offer internal training paths, career planning, and unlimited access to professional training courses to keep our team members up-to-date with the latest tech topics. Our Support Agents will have the opportunity to learn our systems and clients before fully immersing themselves in a technician role. With the right work ethic and initiative, candidates can be fast-tracked to become knowledgeable Support Technicians within three to six months.

Responsibilities

Answer incoming calls from clients
Resolve simple or fast tickets
Create tickets and route calls to a team of technicians
Provide application support (Office/Microsoft 365, QuickBooks, etc.)
Configure hardware and install common peripheral devices
Provide basic network support – configuration of wireless routers and access points
Access client systems via RMM tools
Conduct peer-to-peer training and shadowing
Manage basic logistics and inventory for enterprise-level clients

We offer competitive compensation of $15-$16 per hour, along with benefits such as health, vision, dental insurance, short and long-term disability, life insurance, 401(k) plan with match, and company-sponsored cell phone for personal use. We also have Friday Happy Hours and quarterly major events to promote team bonding. Our headquarters location is in Fort Lauderdale, FL, and while introductory training is provided on-site, employees may have the opportunity to work from home.

If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now and we will be in touch within 7 business days. Only local candidates need apply.

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Salary : $15 - $16

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