What are the responsibilities and job description for the IT Support Specialist position at AMERICAN HERITAGE SCHOOLS- Broward Campus?
American Heritage Schools is building a talent pipeline for future opportunities within the IT Department at both our Broward and Palm Beach campuses. While this is not an immediate opening, we invite interested candidates to submit their qualifications for upcoming positions. This is an in-person, on-site role.
Benefits Include:
100% free tuition for all employees’ eligible children *
50% discount for Summer Education for employees’ eligible children
Free Summer Day Camp for employees’ eligible children while working over the summer.
Free early care & after-care for employees’ eligible children while working
Yearly bonuses
401K with partial employer match after a year of employment
Health, Dental, and Vision insurance
Supplemental Insurance plans available
Pet Insurance options
Short-term & Long-term Disability options
Life Insurance at no cost to the employee
Affordable Company housing when available
Free Continuing Education available
* This benefit is based on space availability and child acceptance to the school.
POSITION OVERVIEW
The IT Support Specialist troubleshoots, maintains, and administers Apple Macintosh computing environment, including
computer hardware, systems software, applications software, and all configurations.
PRIMARY DUTIES & RESPONSIBILITIES
Install, maintain, and administer all (Mac OSX and Windows) desktops, laptops, projectors, interactive whiteboards, TVs, printers, iPads with specialized software, payroll clock system, copy machine database, bus security hard drives, and other peripherals.
Troubleshoots and resolves desktop support issues relating to hardware, software, and
connectivity.
Installs network printers and drivers as well as troubleshoots, maintains, and
resolves printer-related issues.
Install, configure, and maintain Apple desktop, ethernet networks, network
cabling, peripherals, interactive projectors, video conference camera, classroom audio system, TV, and other related equipment.
Inventory and assist in purchasing all computer-related equipment (ie, iMacs, printers & ink, classroom audio system, document cameras, interactive projector, etc.).
Manage and maintain backups for the desktop.
Manage and maintain the identification system using badging software on HP desktop and badge printer.
Respond and complete all helpdesk tickets, e-mail, voicemail, radio, and verbal requests. throughout the day as needed by prioritizing and maintaining the best customer service possible.
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Work on tickets to resolve customer issues.
Perform and/or oversee software and application development, installation, and
upgrades.
Create and test desktop images using MDM and/or imaging software
Ensure timely user notification of maintenance requirements and effects on system
availability.
SECONDARY DUTIES & RESPONSIBILITIES
Monitors and troubleshoots DHCP, DNS, and various other network services under the
supervision of Systems Administrator, Network Administrator, and/or IT Director.
Assists Systems and Network Administrators with troubleshooting connectivity issues on LAN segments and internet connectivity throughout the network.
Collaborate on and implement projects independently or with other IT staff.
Document desktop problems and resolutions for future reference.
Assist personnel of other departments as a computer resource.