SYSTEMS ADMINISTRATOR I -- IT OPERATIONS & SUPPORT

Overview

Systems Administrator I requires working knowledge in the various disciplines supported by the enterprise systems group. He/she tests, troubleshoots and implements complex server technologies, operating systems components, software tools, utilities and applications. The position stages, maintains multiple environments or versions of applications, and assists with the integration of new technology into the existing infrastructure required to support the enterprise. Position requires strong problem-solving, analytical and communications skills. 

Responsibilities

• Works under the direction of the Manager - IT Systems 
• Plans and schedules work to meet assignments from the manager or designated senior engineering staff who provide guidance 
• Meets formally or informally with the manager or designated senior staff to discuss status, ask for assistance on intractable problems, and to review accomplishments 
• Assists the IT Operations in providing third-level support to the enterprise 
• Assists the enterprise system, systems assurance, application development, and operations services in developing, implementing, and maintaining the technology infrastructure 
• Develops monitoring systems used to manage global infrastructure Accepts technical responsibility for equipment and assigned technologies 
• Make evaluations and recommendations 
• Assists in the analysis, design and development of new technology 
• Documents design, implementation and final configuration findings for both new and existing techniques and equipment 
• Oversees systems demonstrations 
• Analyzes problems, studies technical literature and existing technology 
• Escalates intractable problems to vendors and/or senior manager for resolution 
• Maintains a current understanding of strategic product mix and vendor selections 
• Opens problem reporting tickets and accurately uses all problem tracking software systems 

Main Duties and Responsibilities: 

• Must adhere to the Seminole Tribe's Policies and Procedures. 
• Must be able to use common hand tools and electronic test equipment to troubleshoot, diagnose, and repair issues with computers, peripherals, and computer software 
• Must be able to work with members of the Technical Staff and Management in a fast-paced environment to identify, isolate and resolve hardware and software issues during testing. 
• Must maintain technical documentation for all systems deployed in the Enterprise. 
• Must liaise with Compliance Officials and Vendors to manage the movement of test software into and out of test environment in accordance with STOF Internal Controls. 
• Provides technical and programming support to project team. 
• Analyzes business needs and makes appropriate application software modifications. 
• Tests system software modifications/patches/service packs to ensure accuracy of changes. 
• Prepares System documentation 
• Works with key users to resolve system problems and issues. 
• Works with project team members to design, test and install system modifications. 
• Develop, implement and support custom system software, reports and monitoring dashboards. 

Qualifications

• Must be proficient with Microsoft operating systems 
• Requires well developed written and verbal communications skills. 
• Able to work in isolation for a full shift. 
• Experience in the following is a plus Microsoft Exchange, O365, Exchange Online, Active Directory, Entra, SolarWinds, ServiceNow, Windows Server 2016 – 2022 
• Must be able to travel to remote sites as may be required in support of operations. 
• Must be fluent in the English language. 
• Must comply with internal controls. 
• Must exhibit well-developed verbal and written communications skills.