What are the responsibilities and job description for the Systems and Operations Administrator position at Crown Residential LLC?
Description
The Systems & Operations Administrator is responsible for administration, data conversion and implementation of new/improved processes within all software platforms. Additionally, this position is in charge of developing, maintaining and restoring multifamily operations as they relate to onsite team support, systems, training, communications, tools, best practices and general operational issues.
Qualifications
Each duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.
Responsibilities
- Responsible for the data conversion process and setup of the software platforms during community acquisitions, management transitions and dispositions.
- Functions as the primary software support/troubleshooting liaison. Assists community teammates with questions, corrections and updates.
- Provides ongoing training to employees and supports the execution of large-scale company rollouts
- Research and Implementation of new products and or additions to existing products while providing ongoing support services to ensure successful adoption.
- Attends regular training classes and stays informed of product development/issues and provides recommendations for enhancements to ensure product efficiency/innovation.
- Manages user and group security access to all software product modules.
- Serve as liaison to ensure consistent communication between parties regarding issues and enhancements.
- Collaborate and provide vendors with approved system integrations.
- Ensure communities are adhering to Standard Operating Procedures (CR Live Guide), including but not limited to screening, vendor compliance, payment processing, purchasing, data security and utility management.
- Assist with a variety of transitional tasks assigned by supervisor, during community transitions and management take-overs.
- Responsible for effectively communicating and resolving problems with software development company.
Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.
Requirements
Required Knowledge/Skills/Abilities:
- A minimum of three years’ experience in residential community management.
- Familiarity with RealPage products required.
- Advanced technical and analytic skills (Microsoft Excel, Word).
- Ability to respond to teammates, vendors and clients in an effective, clear, friendly manner.
- Strong project management skills required; ability to manage multiple priorities simultaneously.
- Strong attention to detail.
- Ability to adapt and change and work in a dynamic environment.
- Ability to work outside normal business hours at times depending on workload.
- Ability to travel (up to 50%).
- A High School education or equivalent is required; college degree is a plus but not a requirement.
- Ability to fluently read and write English.
- Accurately perform intermediate mathematical functions and use all on-site resident management software functions.
Attendance/Travel
- Ability to work a minimum of 40 hours per week, Monday through Friday would be the standard schedule, although weekends may be required if needs change or if attendance of a conference requires it.
- Ability to travel frequently in state or out of state.
Licenses/Equipment
- Valid driver’s license and current automobile insurance is required; position requires own vehicle to fulfill all of job’s functions.
Skills
Skills include effective communication with teammates, vendors and clients, and essential skills included but are not limited to:
- Excellent communication skills
- Strong administrative and organizational skills
- Strong time management skills and ability to prioritize wisely
- Strong Royal Service orientation
- Good understanding of basic accounting practices
- Ability to drive and access to a car
Computer Skills
- Basic computer and Internet knowledge
- Intermediate knowledge of MS Word and Excel; proficiency with Outlook
- Ability to operate and understand personal computer functions and company utilized software packages
Learning and Development
- Commit to ongoing professional development and career growth