What are the responsibilities and job description for the Client Service Manager – Employee Health & Benefits position at myGwork - LGBTQ Business Community?
This job is with MARSH , an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.
Client Service Manager - Employee Health & Benefits
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Manager at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).
A day in the life.
As our Client Service Manager on the Employee Health & Benefits team, you'll be responsible for managing a team of Client Specialists, focusing on training, performance management, and employee development. You will also ensure compliance with corporate policies, monitor workloads, and hold team members accountable for achieving goals and development plans. This role includes overseeing service team operations, fostering knowledge sharing, coordinating account assignments, and supporting client retention efforts. Additionally, you'll handle employee relations, participate in talent recruitment, resolve escalated client issues, and contribute to continuous improvement initiatives and department meetings.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
Valuable Benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some Benefits Included In This Role Are
Follow us on social media to meet our colleagues and see what makes us tick:
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAUMW
#MMAEHB
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Client Service Manager - Employee Health & Benefits
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Manager at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).
A day in the life.
As our Client Service Manager on the Employee Health & Benefits team, you'll be responsible for managing a team of Client Specialists, focusing on training, performance management, and employee development. You will also ensure compliance with corporate policies, monitor workloads, and hold team members accountable for achieving goals and development plans. This role includes overseeing service team operations, fostering knowledge sharing, coordinating account assignments, and supporting client retention efforts. Additionally, you'll handle employee relations, participate in talent recruitment, resolve escalated client issues, and contribute to continuous improvement initiatives and department meetings.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
- Bachelor's degree or equivalent work experience
- 7-9 years of group health & welfare plan industry experience and demonstrated relationship management skills.
- Experience leading and managing employee teams.
- Missouri or Illinois Life & Health Broker's License
- CEBS designation
Valuable Benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some Benefits Included In This Role Are
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
Follow us on social media to meet our colleagues and see what makes us tick:
- X
- LinkedIn
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAUMW
#MMAEHB
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