BDC Representative

Ford Spring Hill is seeking an experienced Automotive BDC Representative to manage a department handling high-volume inbound customer requests for an exceedingly desired brand with an excellent reputation. We're looking for a person with a strong interest in pursuing a career in sales and technology to join our friendly team full-time. Our location is closed Sundays and includes the opportunity for advancement in an expanding automotive group.

ESSENTIAL FUNCTIONS (RESPONSIBILITIES):

• Meet and exceed established sales goals.
• Follow established sales techniques and processes.
• Promptly respond to call-ins and internet car sales inquiries.
• Facilitate car sales by collecting customer data.
• Attend all necessary/ required trainings whether online or in person.
• Maintain professional demeanor and exhibit positive communication skills (verbal and written) and strong work ethic
• Strong Computer skills a must
• Acceptable attendance is mandatory
• Must be able to perform all essential functions and physical demands within a fast-paced work environment, with or without reasonable accommodation.
• Perform other tasks as assigned by the Marketing Director and General Manager.

  DFWP/EOE

Job Type: Full-time

REQUIREMENTS

• Exemplify proactive and self-starter attitude.
• Positive and energetic, excellent communication, listening and strong writing skills.
• Professional appearance for associating with customers.
• Provide quality customer service while selling and utilizing reactive/proactive sales techniques.
• Ability to work well independently, as well as in a high-energy and collaborative environment.
• A resilient, and highly motivated attitude.
• Coordinate incoming online and telephone request, and successfully make appointments.
• Able to process data to develop more effective marketing strategies.
• Objection handling skills
• Willing to work until 7pm
• Ability to pass driver license and motor vehicle history check.
• Ability to pass background check and pre-employment drug screen.
• Verifiable experience with a track record of successful and credible achievements

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• May require regular sitting, standing, squatting, or kneeling.
• Able to successfully operate/use phone for communicating.
• Additional duties as required.