What are the responsibilities and job description for the BDC Service Representative position at Dimmitt Automotive Group?
Clearwater, FL 33763
Posted: 05/13/2026
Employment: Full-time
Pay: $49,000.00 - $60,000.00 per Year
Department: BDC
Experience: Intermediate
Company Description
Take the wheel of your career — amazing opportunities await at Dimmitt Automotive Group!
Join a fourth-generation, family-owned organization and recognized employer of choice, proudly serving the Tampa Bay community for over 100 years.
We’re not just hiring — we’re building careers. Enjoy a people-first culture, competitive benefits, and real opportunities to grow.
If you’re ready to take the next step, this could be the opportunity you’ve been waiting for!
Job Description
We are seeking a representative to work in our automotive Business Development Center. The Service Liaison is responsible for receiving all inbound customer calls to schedule service appointments. The Service Liaison responds to inquiries via internet, phone and visits to the dealership. He or she answers incoming telephone calls in a warm, helpful, and professional manner. Outgoing calls and incoming assigned tasks are part of the daily routine. This is a performance based position in a busy call center environment.
Responsibilities
Posted: 05/13/2026
Employment: Full-time
Pay: $49,000.00 - $60,000.00 per Year
Department: BDC
Experience: Intermediate
Company Description
Take the wheel of your career — amazing opportunities await at Dimmitt Automotive Group!
Join a fourth-generation, family-owned organization and recognized employer of choice, proudly serving the Tampa Bay community for over 100 years.
We’re not just hiring — we’re building careers. Enjoy a people-first culture, competitive benefits, and real opportunities to grow.
If you’re ready to take the next step, this could be the opportunity you’ve been waiting for!
Job Description
We are seeking a representative to work in our automotive Business Development Center. The Service Liaison is responsible for receiving all inbound customer calls to schedule service appointments. The Service Liaison responds to inquiries via internet, phone and visits to the dealership. He or she answers incoming telephone calls in a warm, helpful, and professional manner. Outgoing calls and incoming assigned tasks are part of the daily routine. This is a performance based position in a busy call center environment.
Responsibilities
- Schedule service appointments
- Contact service customers after their visit to monitor quality control and satisfaction
- Responsible for maintaining high customer satisfaction and retention
- Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Guests and Associates
- Performs other duties as assigned
- High school diploma or GED required
- Previous call center experience preferred
- Ability to handle prolonged periods of computer and phone usage
- Ability to follow script to ensure consistency and professionalism with all calls
- Strong organizational skills
- Excellent telephone manner with clear, concise and professional communication skills
- Strong relationship building skills with a high degree of responsiveness and integrity
- Ability to multi-task and problem solve
- Strong computer skills and ability to learn new software applications
- Enthusiastic team player
- Medical
- Health Savings Account
- Telehealth
- Dental
- Vision
- Basic Group Life and AD&D – Employer Provided
- Voluntary Life Insurance – Employee / Spouse / Child(ren)
- Long Term Disability
- Short Term Disability
- Accident/Critical Illness
- 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Associate Discounts on Vehicle Purchases, Parts, and Service
Salary : $49,000 - $60,000