What are the responsibilities and job description for the Onsite Support & Hardware Engineer position at My It Crew?
Salary: $50,000 - $60,000Title: Onsite Support & Hardware EngineerLocation: Brooklyn, NYDepartment: ProjectsJob Type: Full-TimeReady to Escape the IT Grind? Come Build Something Greater with My IT Crew.AtMy IT Crew, we believe every team member deserves a voice. Since 2016, weve been a leader in the Managed Service Provider (MSP) space by doing things differentlyempowering our people, embracing innovation, and delivering exceptional service.We are looking for anOnsite Support & Hardware Engineerto join our Brooklyn team.This role is designed with a structured transition:You will begin your journey with a dedicated23 months immersion in Hardware & Inventory. During this initial phase, you will work internally to diagnose repairs, organize the stockroom, and master the equipment that powers our clients' businesses (from desktops and laptops to kiosks).Once this foundational period is complete,you will transition to your primary role as an Onsite Support Engineer.You will then serve as the trusted face of My IT Crew, traveling to client sites to build relationships and solve technical problems, utilizing the deep hardware expertise you gained during your initial training.This position is ideal for someone who wants to know the "nuts and bolts" of the hardware before becoming the hero who keeps our clients up and running onsite.What Youll DoPhase 1: Hardware Engineering & Inventory (Office-Based / First 23 Months)Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment.Manage the full lifecycle of hardware assets: receiving, labeling, storing, shipping, and tracking.Coordinate with vendors for warranty claims, RMA processing, and hardware replacements.Maintain accurate inventory logs and service records in ConnectWise and asset systems.Ensure the workspace and equipment areas remain clean, organized, and secure.Pre-configure and test new equipment (Windows/Linux) before deployment.Phase 2: Onsite Support & Incident Response (Primary Role)Deploy to client locations to resolve critical system downtime, hardware failures, or network outages that cannot be fixed remotely.Perform onsite installations, upgrades, and physical maintenance of IT systems.Serve as the face of My IT Crew during site visits, collaborating with client staff to reassure them and resolve issues efficiently.Act as a liaison between the client and the internal service desk during complex onsite troubleshooting.What You BringExperience & Education3 years of Windows-based IT support, systems administration, or hardware repair experience.Associates or Bachelors degree in Computer Engineering/IT (Preferred) or equivalent experience.Certifications: CompTIA A is highly preferred. Additional certifications (Network , Security , Microsoft Modern Desktop) are a major plus.Technical SkillsProven experience with hands-on hardware troubleshooting (component replacement, diagnostics).Strong understanding of PC components, operating systems (Windows/Linux), and networking basics (TCP/IP, switching).Familiarity with ticketing systems (ConnectWise preferred), documentation practices, and asset tracking.Experience with shipping/receiving, labeling, and equipment logistics.Soft SkillsAdaptability: Ability to switch gears between detailed bench work and high-pressure onsite client service.Communication: Excellent interpersonal skills to work effectively with clients during outages.Organization: Detail-oriented mindset for tracking inventory, RMAs, and documentation.Problem Solving: A proactive mindset with strong critical thinking skills.Why Youll Love It HereUseful, living documentation at your fingertips.A team that listensand learns from each other.Weekly collaborative trainings, not boring lectures.New tools, new tech, and no gatekeeping.A company that rewards initiative and values growthboth personal and professional.Sound like you? Lets talk.My IT Crew isnt just a place to workits a place to grow, contribute, and thrive. Come be part of a team thats redefining what IT support can be.
Salary : $50,000 - $60,000