What are the responsibilities and job description for the Onsite Support Desk Engineer position at Dega Systems?
About Us
Dega Systems is a dynamic and fast-growing MSP committed to delivering top-tier IT solutions to our clients. We’re looking for a skilled Onsite Support Desk Engineer to join our team and serve as the primary technical resource for onsite client support and project assistance.
Role OverviewAs an Onsite Support Desk Engineer, you’ll be the face of our IT team at client sites, providing hands-on technical support and working closely with our Service Desk and Projects teams. You’ll troubleshoot and resolve Level 2 issues, assist with IT deployments, and ensure seamless technology operations for our clients.
Key Responsibilities- Provide onsite troubleshooting and resolution for escalated technical issues.
- Install, configure, and maintain hardware, software, and network infrastructure.
- Collaborate with the Service Desk team to resolve tickets efficiently.
- Assist the Projects team with deployments, migrations, and infrastructure upgrades.
- Maintain detailed documentation of onsite visits and solutions.
- Deliver excellent customer service and build strong client relationships.
- 3 years of IT support experience, preferably in an MSP environment.
- Proficiency with Windows/macOS, Office 365, networking, and common business applications.
- Strong troubleshooting skills for desktops, servers, and network devices.
- Experience with Intune, Autotask, Ninja, and Addigy.
- Hands-on experience with Active Directory, Azure, and cloud-based solutions.
- Ability to work independently in onsite client environments.
- Excellent communication and customer service skills.
- Valid driver’s license and ability to travel to client sites.