Quality Manager

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Implement, maintain and improve QMS under the direction of corporate management.
• With Corporate Quality leadership, build and continuously analyze opportunities for improvement of the quality management system appropriate for each plant, and its products.

• Planning and conducting periodic management reviews in accordance with QMS. (Ensure that the performance of the QMS is reviewed at planned intervals to ensure its continuing suitability, adequacy and effectiveness. This review means assessing opportunities for improvement and the need for changes to the QMS.)

• Responsible for periodic review and modification of the company quality management system documents (Ensure that a document control procedure is in place to approve, review and update all changes to documented information) 

• Ensure that records are established and maintained to provide objective Quality evidence that the QMS is being followed and that there is a system in place for the identification, storage, protection, retrieval, retention time and disposition of such records.
• Ensure that Quality Objectives are set by top management for measuring the performance of the QMS and that these are regularly reviewed and understood by EFG employees.
• Ensure that all new staff are introduced to the requirements of the QMS which are related to their own roles and responsibilities. Provide update training as necessary.
• Within corporate framework, ensure that all suppliers used by the organization are selected, evaluated and reevaluated and that records of this assessment are maintained.
• Within corporate framework, ensure that top management undertakes periodic but regular assessments of customer satisfaction and that appropriate improvements are identified and implemented.
• Within corporate framework, ensure that an internal audit program which complies with industry/regulatory requirements is adopted so as to verify that the QMS conforms to planned arrangements, and is effectively implemented and maintained.
• Ensure that appropriate corrective action is taken when nonconforming products or processes are identified.
• Co-ordinate continual improvements of the QMS, ensuring that evidence of corrective/ preventive actions/are recorded and reviewed.
• Responsible for tactical and strategic goals pertaining to the continual improvement of the plant, quality and customer focus. 
• Manage customer audits
• Manage system certification and registrar audits
• Responsible for the quality budget pertaining to the respective facility to include, staffing, equipment/tools, and over time.
• Supervisory duties including training and developing career paths for Quality team members.
• Ensure plant calibration system is kept current and audited for compliance.
• Preparation, or oversight thereof, of customer required documents such as PPAPs, 8D CAPA, IMDS submittals, and certificate of compliance forms.
• Customer follow ups on submissions to ensure satisfaction/approval.
• Preparation of, internal to EFG, reports such as those detailing COPQ, returns, scrap, or plans for corrective action.
• Support use of, and training on, ERP system.
• Within corporate framework, participate in Supplier approval, evaluation, monitoring, and Corrective Action activities.
• Conduct risk and interested party review analysis
• Other duties as assigned

Work Environment and Physical Demands

Working conditions are normal for an office environment. Must be able to operate a computer/keyboard, ability to use the phone, and sit for long periods of time. Communicate using speech, hearing and vision skills.

Position Type and Expected Hours of Work

This is a full-time position. General business hours are 8:00AM – 5:00PM. Occasional evening and weekend work may be required to meet business demands.

Required Education and Experience

• Educational Requirements:  4-year degree preferred or equivalent work experience.
• Quality Standards/Quality Project Management
• Business Process Documentation Document Control
• People Management
• Quality Auditing
• Problem Solving 8D/5Why/Fishbone/Six Sigma
• GD&T and Gaging fundamentals
• Language:  English. Fluent and well-spoken with excellent technical writing skills.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.