What are the responsibilities and job description for the CSR I position at MW Components?
ESSENTIAL JOB FUNCTIONS
- Promptly respond to customer quote requests by navigating out quote generation process that typically requires contributions from our pricing, scheduling, engineering, and quality teams.
- Process incoming orders and facilitate reviews and responses from our pricing, scheduling, engineering, and quality teams.
- Monitor customer supplier websites and promptly respond to RFQs, POs and other requests and requirements.
- Provide prompt responses to customer requests for order status, pull-in or push-out delivery dates, and expedited production. Proactively notify when an order is about to ship or when it will be late.
- Effectively manage all forms of customer communication both written and verbal; ensure that all written communication is professional and accurate
- Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances.
- Any other duties needed to help drive our vision and abide by our organization’s values
SKILLS and ABILITIES
- Excellent written and verbal Communication skills
- Knowledge of Microsoft Office and strong computer skills.
- Ability to operate all customer service-related systems and software programs effectively.
- Must be an analytical thinker with problem solving skills
- Highly organized and detail oriented
- Able to effectively facilitate meetings and provide procedural training
- Have good temperament to handle both customer / internal issues, disputes and emergencies
- Fluent typist