What are the responsibilities and job description for the Front Desk Agent position at Muth Lodging Management?
Job Summary:
We are hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, promoting Marriott Bonvoy membership, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations! The shift is 3 to 4 days a week and primarily 3pm to 11pm. weekends and holidays
Benefits:
Competitive pay
Supportive team environment
Excellent employee discounts within the company
Responsibilities:
Provide the highest quality of service to the customer at all times
Promptly and effectively deal with guest requests
Check guests in and out efficiently and in a friendly manner
Be knowledgeable and enthusiastic on BONVOY membership and rewards
Develop a thorough knowledge of room locations, room rates, and amenities
Take reservation requests efficiently
Keep lobby and desk area clean and presentable
Efficiently open and close shifts; make cash drops
Ensure all credit cards, cash, and change fund are balanced throughout each shift
Inform management and housekeeping of any guest or system related complains or problems
Communicate with incoming staff and management by logging pertinent information in the pass on log
Keep maintenance informed of all maintenance needs
REQUIREMENTS
- High school diploma or equivalent, 1 year of customer service experience preferred, Comfortable using hotel reservation software, Strong communication and problem-solving skills & Able to stand for long periods and work weekends
ABOUT THE COMPANY
Fairfield Inn and Suites
Salary : $15