What are the responsibilities and job description for the Field Service Manager position at Mustang Cat?
Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
As the authorized Caterpillar® dealer for Southeast Texas, we serve the construction, oil & gas, pipeline, power generation, and manufacturing industries with pride. At Mustang Cat, we value your skills, invest in your growth, and empower you to make a difference.
Mustang Cat is actively recruiting an experienced Field Service Manager to lead our Power Systems Field Operations team in Houston, Texas. This position requires advanced knowledge of Caterpillar diesel and natural gas engines and generators, with a strong preference for candidates experienced in 3500 & 3600 series engines and Electric Power Generation. As a key service leader in the industrial power systems market, you’ll oversee field operations, manage technical support, and help deliver mission-critical service to customers across high-demand industries.
Top Benefits for Field Service Managers:
• Great Work-Life Balance
• On-Premise Clinic
• Tuition Reimbursement
• Vast Growth Opportunities
• Leadership Training Programs
• Job Stability
• Full-Time Benefits: Medical, Dental, Vision
• 401(k) with Employer Matching
• Paid Vacation, Sick Time & Holidays
What You’ll Do as a Field Service Manager:
• Lead and support field supervisors and engine service technicians specializing in diesel and natural gas engines, electric power generation equipment and switchgear
• Ensure expert execution of service work on Caterpillar and other industrial power units
• Foster alignment between field service, sales, and operations teams
• Oversee technician productivity, training, and development
• Maintain cost control and drive departmental profitability
• Oversee warranty processing and optimize recovery opportunities
• Promote safety compliance and enforce best practices in field operations
• Lead workforce development, coaching employees for long-term growth
• Manage service delivery on complex engine projects across oil & gas and industrial sectors
• Support business objectives through special project leadership
Field Service Manager Requirements:
• Bachelor’s degree in an industry-related field or 8 years of technical management experience
• Advanced knowledge of diesel and natural gas engine systems and power generation products, including Caterpillar 3600 series engines
• Proven experience leading field-based engine or generator service teams. Must have prior management for roughly 35 employees (techs, supervisors, dispatchers and service billing clerks) and would be responsible for over $1.5 million of revenue monthly.
• Background in industrial power systems, oil & gas, or generator service industries
• Familiarity with Caterpillar service platforms (SIS and DBS preferred)
• Strong interpersonal, team-building, and communication skills
• Ability to multitask, make informed decisions, and lead under pressure
• Passion for delivering technical excellence and service leadership
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Mustang Cat is an Equal Opportunity Employer.