Inside Sales Coordinator

An innovative manufacturing company is seeking an Inside Sales Coordinator to join the team. This is a collaborative role that serves as a key link between customers, the regional office, corporate headquarters, sales management, and service personnel. The Inside Sales Coordinator is responsible for providing administrative, customer service, inside sales, and project coordination support to the Regional General Manager and regional office, ensuring efficient operations, strong customer responsiveness, accurate order processing, and timely execution of active projects.

Salary Additional Benefits:

• $70,000/yr Discretionary Bonus
• Medical, Dental, Life Insurance
• Generous PTO
• 401K plan with automatic contribution match

Location: Atlanta, GA 30318 – ON SITE

Type of Position: Direct Hire

Responsibilities:

• Provide direct administrative support to the Regional General Manager.
• Manage incoming phone calls, correspondence, and general office communication.
• Organize meetings, welcome visitors, and coordinate office activities.
• Maintain filing systems and office documentation in accordance with company procedures.
• Respond to customer inquiries regarding burner equipment, spare parts, service, pricing, and order status.
• Prepare quotations for spare parts and service work.
• Support sales staff with proposals, customer requests, and ongoing opportunities.
• Maintain CRM systems, sales data files, and project records.
• Provide order confirmations, shipment tracking, and follow-up communication to customers.
• Coordinate active projects from order entry through shipment and completion.
• Maintain regular communication with the corporate office regarding production schedules, lead times, engineering updates, and delivery timelines.
• Provide status updates to customers, sales managers, and the corporate office.
• Coordinate change orders, technical submittals, documentation, and schedule revisions.
• Help ensure customer deadlines and project commitments are met.
• Create purchase orders for parts stock, office supplies, and customer requirements.
• Coordinate purchasing to ensure timely delivery of spare parts and project materials.
• Receive incoming shipments, verify accuracy, and note potential discrepancies.
• Assist with warranty claims, returns, and RMAs as applicable.
• Maintain receivable accounts, billing status, and aged receivable follow-up.
• Verify customer payment terms and confirm funds prior to shipment when required.
• Process customer credit applications and reference checks.
• Coordinate technician scheduling with central service dispatch as required.
• Prepare service documentation for invoicing and closeout.
• Assist customers in identifying correct spare parts using manuals and technical documentation.
• Maintain technical libraries, spare parts references, and related records.
• Support coordination between engineering, sales, and customers on technical matters.

Requirements:

• Strong administrative and customer service background
• Experience with ERP/CRM systems; Sage/ACCPAC experience preferred
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Mechanical aptitude or willingness to learn technical products
• Experience in industrial equipment, HVAC, boiler, burner, or technical sales support preferred

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.