What are the responsibilities and job description for the Customer Service Representative position at Murray Resources - Best Staffing Agency?
A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supporting customers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities.
Location: Houston, TX
Salary: $70,000-$80,000
Position Type: Direct Hire
Responsibilities:
- Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness.
- Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution.
- Track and follow up on pending information or documentation to keep projects and orders moving forward.
- Prioritize workload and respond quickly to changing demands or urgent requests.
- Provide excellent customer service and maintain strong relationships with clients.
- Maintain detailed records and ensure all systems are updated accurately.
- Collaborate cross-functionally within the warehouse and office to resolve issues efficiently.
Requirements:
- Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment.
- Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting.
- Strong communication and problem-solving skills; able to think quickly and adapt.
- Experience with project management or coordinating multiple moving parts preferred.
- Industry experience in chemicals or chemical sales support is a plus but not required.
- Proficient in Microsoft Office and ERP/order management systems.
- Must be able to work fully on site and collaborate closely with team members across departments.
Salary : $70,000 - $75,000