What are the responsibilities and job description for the Patient Experience Specialist position at Murj | Empowering Modern Cardiac Device Care?
At Murj, we do what we love and love what we do!
Murj was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative for Medtronic. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at Apple, Todd knew that brilliant design can profoundly impact the user experience -- so why not design a better way to care for patients with implantable devices?
In Murj, Todd created an enterprise SaaS cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for quality and a commitment to customer satisfaction. Today, Murj continues this transformative innovation with intuitive, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients.
What Murj offers.
Murj is for people seeking a fast-paced, ever-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie.
Every employee is treated like family, with love, respect, and responsibility. The individual and collective success of every employee is at the forefront of what we do and believe.
And in joining Murj, you are joining a community that believes in evolution and promotion from within; there is a high degree of opportunity for progression, creativity, and ownership.
From your first day at Murj, you are eligible for full medical, dental, and vision insurance along with an open vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service.
How We Work at Murj
Murj is the right place for people who excel in fast-paced, dynamic environments. Murj embodies a high-performance culture where every team member is expected to exceed expectations and take ownership beyond their role to drive our collective success.
Employees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at Murj.
We believe in working hard together, with a shared sense of purpose and drive. We're not afraid to ask tough questions, and we support each other in reaching for bold new ideas.
Let us leave you with this.
If this role sounds intriguing - we encourage you to apply. And we encourage applicants to embrace new challenges, as the right fit at Murj is often more about the person and the challenges they seek, not just what they have accomplished in the past.
About The Role.
The Patient Experience Specialist plays a key role in supporting patients enrolled in remote cardiac monitoring programs. They act as the liaison between patients, device technicians, and clinical staff, ensuring patients understand and adhere to monitoring protocols. This role combines empathetic communication, technical troubleshooting, and care coordination to enhance patient outcomes in the remote CIED cardiology setting.
What You'll Do.
Murj was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative for Medtronic. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at Apple, Todd knew that brilliant design can profoundly impact the user experience -- so why not design a better way to care for patients with implantable devices?
In Murj, Todd created an enterprise SaaS cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for quality and a commitment to customer satisfaction. Today, Murj continues this transformative innovation with intuitive, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients.
What Murj offers.
Murj is for people seeking a fast-paced, ever-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie.
Every employee is treated like family, with love, respect, and responsibility. The individual and collective success of every employee is at the forefront of what we do and believe.
And in joining Murj, you are joining a community that believes in evolution and promotion from within; there is a high degree of opportunity for progression, creativity, and ownership.
From your first day at Murj, you are eligible for full medical, dental, and vision insurance along with an open vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service.
How We Work at Murj
Murj is the right place for people who excel in fast-paced, dynamic environments. Murj embodies a high-performance culture where every team member is expected to exceed expectations and take ownership beyond their role to drive our collective success.
Employees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at Murj.
We believe in working hard together, with a shared sense of purpose and drive. We're not afraid to ask tough questions, and we support each other in reaching for bold new ideas.
Let us leave you with this.
If this role sounds intriguing - we encourage you to apply. And we encourage applicants to embrace new challenges, as the right fit at Murj is often more about the person and the challenges they seek, not just what they have accomplished in the past.
About The Role.
The Patient Experience Specialist plays a key role in supporting patients enrolled in remote cardiac monitoring programs. They act as the liaison between patients, device technicians, and clinical staff, ensuring patients understand and adhere to monitoring protocols. This role combines empathetic communication, technical troubleshooting, and care coordination to enhance patient outcomes in the remote CIED cardiology setting.
What You'll Do.
- Educate patients on remote monitoring and guide patients in pairing/transmitting data via home monitors or mobile apps
- Provide instructions for device setup, care, and troubleshooting
- Collaborate with Murj's Remote Clinical Services Managers, Remote Clinical Specialists, and Account Managers, and clinic's Device Technicians, Cardiologists, Nurses, and scheduling teams
- Communicate device-related instructions between patient and clinical staff
- Accurately document patient interactions in the Murj Platform and the clinic EMR (e.g., Epic, Cerner, NextGen)
- Maintain HIPAA compliance in all communications
- Track patient compliance with daily/weekly transmissions
- Follow up with non-transmitting patients promptly and professionally
- Provide disconnected list and act on lost or follow-up patients utilizing Murj Data Analytics tools
- Understand cardiac device types and associated software (e.g., Medtronic CareLink, Merlin.net, Latitude, BIOTRONIK)
- Be an integral part of Alert Care Protocol implementation at Onboarding as well as Core and ILR Alert Configuration Protocols when applicable on a per clinic basis
- Provide flexible support for future product updates
- Highly self-motivated and capable of working independently
- Empathetic, patient and flexible to meet patients where they are
- Strong interpersonal communication skills
- Excellent documentation skills
- Demonstrated professionalism in all interactions, fostering positive experiences for patients and clinics
- A solid understanding of all HIPAA regulations while maintaining confidentiality
- Communicates with clarity and cultural sensitivity when appropriate
- Builds trust with elderly or tech-averse patients
- 1-3 years of experience working with remote cardiac monitoring systems (e.g., Medtronic CareLink, Merlin.net, Latitude, BIOTRONIK)
- Proficiency with Electronic Health Records (EHRs), such as Epic or Cerner
- Experience in cardiology, electrophysiology, or cardiac devices, with a basic understanding of cardiology concepts
- Murj platform experience
- College or technical degree, healthcare-related certification, or equivalent experience preferred
- CRAT certification or equivalent
- 1-10%: Minimal to no travel; maybe a few meetings or events
