What are the responsibilities and job description for the Business Process Review Analyst position at Murata Electronics?
Atlanta, GA, US, 30339 Carrollton, TX, US, 75007 Irvine, CA, US, 92618
For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality - from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology - and our present innovations are shaping tomorrow's.
Whatever the future holds, you can be sure that Murata will be a part of it.
The Business Process Review Analyst will be the SME (Subject Matter Expert) for customer service systems, processes, and procedures. This knowledge is used to identify and solve operational challenges while improving operational efficiency and effectiveness.
Hybrid from Atlanta, GA; Dallas, TX; or Irvine CA
- Conduct comprehensive reviews and analyses of current business processes within Account Services.
- Identify inefficiencies, risks, and areas for improvement in workflows as well as procedures.
- Collaborate with stakeholders to gather requirements, understand business needs, and communicate requirements to department stakeholders.
- Interface with Murata Japan for development and installation of customer service-related tools as well as systems.
- Develop clear documentation of processes, including process maps and SOPs (standard operating procedures).
- Recommend and implement process improvements as well as automation opportunities.
- Monitor and measure the effectiveness of implemented process changes.
- Support change management initiatives and provide training or guidance as needed.
- Ensure compliance with internal policies and relevant regulatory requirements.
- Prepare reports and presentations to communicate findings and recommendations to senior management.
- Develop training materials to drive understanding and adoption of new systems as well as processes.
- Update existing training materials regularly to ensure accuracy and effectiveness.
- Interface with Business Process Review teams and act as the SME for Account Services related processes, procedures, and requirements.
- Bachelor's degree in Business Administration, Management, Industrial Engineering, or a related field.
- 2 years' experience in business process analysis, process improvement, or a related role.
- Strong analytical and problem-solving skills with attention to detail.
- Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis software (Excel, SQL, etc.).
- Excellent communication and interpersonal skills to work effectively with diverse teams.
- Ability to manage multiple projects and prioritize tasks effectively.
- Knowledge of Lean, Six Sigma, or other process improvement methodologies is a plus.
- Previous Project Management experience.
- Data analysis and reporting experience.
- Proficiency using SQL
- Proficient inProcess Mapping.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Generous Paid Time Off including paid holidays and floating holidays.
- 401(k) employer match on retirement planning.
- Hybrid working schedule for eligible positions.
- Tuition reimbursement on approved programs.
- Flexible and health spending accounts.
- Talent Development program.
California Salary depending on location:
Minimum Salary: $56,898
Maximum Salary: $83,427
Weconsidervariousfactorsindeterminingactualpayincludingyourskills,qualifications,andexperience.Inadditiontosalary,thispositioniseligibleforincentiveawardsbasedonindividualandbusinessperformanceaswellascompetitivebenefits.
Imagine the possibilities as a member of Murata'sinnovative global team.
Be an innovator - Join Murata!
Murata offers competitive compensation andcomprehensive benefits.
Equal Opportunity/Affirmative Action Employer -M/F/Disabilities/Veterans
Nearest Major Market: Atlanta
pSemi Corporation supports a diverse workforce and is committed to a policy of equal employment opportunity for applicants and employees. pSemi does not discriminate on the basis of age, race, color, religion (including religious dress and grooming practices), sex/gender (including pregnancy, childbirth, or related medical conditions or breastfeeding), gender identity, gender expression, genetic information, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, legally-protected medical condition, military or veteran status (including “protected veterans” under applicable affirmative action laws), marital status, sexual orientation, or any other basis protected by local, state or federal laws applicable to the Company. pSemi also prohibits discrimination based on the perception that an employee or applicant has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.
Salary : $56,898 - $83,427
