What are the responsibilities and job description for the Salesforce Business Systems Analyst position at Murata Electronics?
For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology – and our present innovations are shaping tomorrow's.
Whatever the future holds, you can be sure that Murata will be a part of it.
Why Consider This Job Opportunity
Workplace Policy
Hybrid from Carrollton, TX
What To Expect (Essential Job Responsibilities)
- Drives successful CRM process improvement and meets project management targets.
- Facilitates and maintains CPQ logic, processes, and supports users.
- Develops and executes CPQ training programs aligning with Sales Operations.
- Supports Product department’s Community Forum knowledge content.
- Monitors Global SFDC system development, executes regression, and UAT for parts of the system.
- Manage On/Off boarding of internal Salesforce users.
- Provides prompt and reliable advice and follow-up.
- Effective internal communication and problem-solving (e.g., escalation management, positive customer feedback, etc.).
- Maintains a library of resources for reference and support of business processes.
- Supports and expands CRM use of Manufacturing Rep organization. Promotes business process functions and provides strong and meaningful sales reporting.
- Aligns and prioritizes decisions and initiatives with corporate strategies.
- Transform high-level information into details and interpret it into a strategic framework.
- Proactively reports results of progress with the manager.
- Gathers requirements for system improvements while communicating and advocating for the business users to improve efficiency.
Miscellaneous Job Responsibilities
- Continuing Education of the Salesforce.com platform.
- Provides reports on activities and outputs to key stakeholders.
- Other job-related responsibilities and duties as assigned.
What Is Required (Qualifications)
- Bachelor’s Degree.
- 2 years of Information Technology experience.
- 2 years of Salesforce experience and CPQ experience.
- Advanced proficiency with Microsoft Office Applications, including Excel.
- Ability to critically evaluate data, resolve conflicts, and make day-to-day decisions to preserve data integrity.
- Strong organizational skills, ability to prioritize, meet tight deadlines, and work in a collaborative environment.
- Interpersonal and communication skills with well-developed facilitation skills.
- Ability to troubleshoot and overcome barriers and obstacles.
- Ability to change priorities, perform quality reviews, and shift resources while taking action in a timely manner.
How To Stand Out (Preferred Qualifications)
- Bachelor’s Degree in Information Technology or a related field.
- Salesforce CPQ Certified.
- Advanced Database knowledge and development experience.
- Electronics Industry Experience.
Travel
- Occasional domestic travel
Perks
- Comprehensive benefits package including medical, dental, and vision insurance.
- Generous Paid Time Off including paid holidays and floating holidays.
- 401(k) employer match on retirement planning.
- Hybrid working schedule for eligible positions.
- Tuition reimbursement on approved programs.
- Flexible and health spending accounts.
- Talent Development program.
Imagine the possibilities as a member of Murata's innovative global team.
Be an innovator - Join Murata!
Murata offers competitive compensation and comprehensive benefits.
Equal Opportunity/Affirmative Action Employer - M/F/Disabilities/Veterans
