Quality Manager

Position Summary

The Quality Manager is responsible for leading the quality management system for a machining operation operating under ISO 9001. This role ensures products, processes, and documentation meet customer, regulatory, and internal requirements while driving continuous improvement in safety, quality, delivery, and cost. The Quality Manager works closely with production, engineering, supply chain, and leadership to maintain compliance, reduce defects, improve process capability, and support customer satisfaction.

Reports to: Plant Manager, Director of Operations, Director of Quality

Key Responsibilities

Quality Management System

• Maintain and improve the ISO 9001 quality management system for the machining facility
• Ensure procedures, work instructions, forms, and records are current and controlled
• Lead internal audits, support external audits, and coordinate corrective actions for audit findings
• Manage document control, record retention, and quality-related change control
• Serve as the site lead for ISO 9001 certification readiness, surveillance, and recertification activities

Quality Assurance and Control

• Oversee incoming, in-process, and final inspection activities
• Ensure inspection methods, sampling plans, and acceptance criteria are defined and followed
• Review nonconforming material and lead disposition activities, including rework, repair, use-as-is, and scrap
• Monitor key quality metrics, including scrap, rework, first-pass yield, customer complaints, and cost of poor quality
• Maintain calibration systems for measuring and test equipment

Problem Solving and Corrective Action

• Lead root cause investigations for internal defects, customer returns, supplier quality issues, and process escapes
• Drive corrective and preventive actions using structured problem-solving methods such as 8D, 5 Why, fishbone, and Pareto analysis
• Verify corrective action effectiveness and ensure timely closure
• Promote preventive actions that reduce variation and improve repeatability in machining processes

Machining Process Quality

• Partner with manufacturing and engineering to improve process capability across CNC machining, turning, milling, drilling, grinding, and related operations
• Support control plans, process flow documentation, inspection plans, and process validation as required
• Review part drawings, GD&T requirements, and customer specifications to ensure process and inspection compliance
• Assist with process capability studies, first article inspections, mistake-proofing, and process controls

Customer and Supplier Quality

• Serve as the primary quality contact for customer audits, complaints, corrective actions, and quality performance reviews
• Support supplier qualification, supplier corrective actions, and incoming quality improvement efforts
• Work with customers and suppliers to resolve technical and quality concerns in a timely, professional manner

Leadership and Continuous Improvement

• Lead, coach, and develop quality inspectors, technicians, and quality engineers, as applicable
• Foster a culture of accountability, accuracy, and continuous improvement across the operation
• Provide quality reporting and recommendations to plant leadership
• Support lean manufacturing and continuous improvement initiatives that strengthen quality performance and process stability

Qualifications

• Bachelor’s degree in Quality, Engineering, Manufacturing, or a related field preferred
• Minimum of 5 years of quality leadership experience in a machining or metal manufacturing environment
• Strong working knowledge of ISO 9001 quality management systems
• Experience with machining processes, blueprint reading, tolerances, GD&T, and inspection methods
• Experience leading audits, corrective actions, and root cause investigations
• Familiarity with metrology tools and equipment, including calipers, micrometers, height gages, bore gages, CMMs, and surface finish measurement
• Strong analytical, organizational, and communication skills
• Proficiency with Microsoft Office and quality reporting tools
• ASQ certification such as CQM, CQE, or CQA preferred

Key Competencies

• ISO 9001 system management
• Internal and external auditing
• Root cause analysis and corrective action
• Machining quality control
• Inspection systems and metrology
• Customer and supplier quality management
• Leadership and team development
• Continuous improvement

Success Measures

• Reduction in scrap and rework
• Improved first-pass yield
• On-time closure of corrective actions
• Successful ISO 9001 audit performance
• Reduction in customer complaints and returns
• Improved supplier quality performance
• Sustained compliance with documented processes and customer requirements

Compensation and Benefits

Job Type: Full-time, Exempt, Benefit Eligible

Projected Salary:

Benefit Offerings: Paid Holidays; Paid Vacation/Sick Time; Health, Vision, and Dental Insurance; Disability Insurance; Life Insurance; Flexible Health Spending Account; 401(k) with employer match; Discretionary Bonus Program; Education Assistance; Professional Development.

*Benefit eligibility subject to company policy and benefit summary plan description.

MultiTech Industries is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.