What are the responsibilities and job description for the NPD Specialist Program Manager - Patient Education position at MultiCare Health System?
You Belong Here.
At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
FTE: 1.0, Shift: Day, Schedule: Day
Position Summary
The NPD Specialist Program Manager - Patient Education will have primary organizational responsibility for all aspects of the Patient Education program including researching, planning, implementing, evaluating and sustaining the program across MHS. The incumbent will create and sustain said educational program by establishing a governance structure that includes representation from IS&T, Nursing, Medicine, Contracts and other key stakeholders to ensure MHS utilizes a standardized approach in decision making around patient education software, hardware, implementation and evaluation of program. Additionally, the incumbent will collaborate with the EMR department, Nursing, Medicine and other key stakeholders to develop standardized workflows related to patient education. The PM-Patient Education will also identify methods for evaluating potential connections with patient education standardization and implementation with readmission rates and patient satisfaction and subsequent programmatic adaptations to improve both. The PM-Patient Education will partner with Quality and Safety Departments, as well as, Risk and Legal Departments to ensure the Patient Education Program addresses regulatory requirements.This position operates independently under the guidance of the Executive Director of Clinical Education & Professional Practice Development with limited supervision. Work situations are varied with an emphasis on product analysis, gap analysis, expected outcomes, evaluation and return on investment, program management, customer relations, standardization, communication, organization, prioritization, research, flexibility and creativity. Decisions are made in collaboration with the Executive Director. This position has extensive internal contact with department staff, nursing leaders and staff, physician leaders and MHS administration. External contacts include outside agencies, organizations, vendors and other entities that influence department objectives.
Requirements
- Master's degree in Nursing
- PhD in Nursing, DNP, or ARNP preferred
- Registered Nurse license (RN) in Washington State or multi-state licensure endorsement (MSL)
- ANCC NPD specialty certification preferred; if not in possession at time of hire, must acquire within two (2) years of hire
- Minimum four (4) years of acute care nursing practice
- Minimum three (3) year Program management experience within an education role preferred
- Minimum three (3) years previous experience as unit educator, system educator, NPD Specialist/Generalist preferred
Our Values
As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
Why MultiCare?
- Belonging:We work to create a true sense of belonging for all our employees
- Mission-driven:We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
- Market leadership:Washington state's largest community-based, locally governed health system
- Employee-centric:Named Forbes "America's Best Employers by State" for several years running
- Technology:"Most Wired" health care system 15 years in a row
- Leading research:MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
- Lifestyle:Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $122,073.00 - $172,093.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.Associated benefit information can be viewed here.
MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V
