What are the responsibilities and job description for the CUSTOMER RELATIONS SPECIALIST position at Mullinax Ford?
Customer Relations Specialist
If you have amazing customer service and want to work at an amazing company, then keep reading!
Mullinax Automotive
Since we opened our first dealership in 1970, we've steadily grown to one of the nation’s best dealerships, regardless of brand! Over the past few years, we've continued to build our loyal customer base, which speaks to how enthusiastic we are for the future! Today, there are 12 Mullinax Ford, Hyundai, Genesis, Buick, GMC, Cadillac dealerships located in Washington, Florida, and Alabama. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!
We are seeking an enthusiastic, reliable, and confident team member to join our multi-store enterprise. The prime candidate will be organized, have a positive attitude, and focused on great customer service. In this role, you will be assisting the Quick Lane department with administrative duties as well as interacting with and satisfying the most important element of our company, the customers.
Schedule: Monday thru Friday – hours discussed during interview
Key Responsibilities for this job:
- Provide outstanding customer service through phone communications, including making and receiving outgoing and incoming calls
- Address and resolve customer concerns promptly and effectively
- Communicate customer feedback and issues to management
- Utilize computer system and maintain accurate records, with proficiency in Microsoft Excel and spreadsheets
- Provide administrative support to management and other departments as needed
- Any other duties as assigned by supervisor
Qualifications for this job:
- Must be at least 18 years old
- Excellent customer service skills
- Excellent written, verbal and interpersonal communication skills
- Comfortable and experienced in handling phone communication, both outbound and inbound
- Strong time management skills
- Strong problem-solving abilities
- Ability to multitask and work in a fast-paced environment
- Strong team player skill set
- Proficiency with computer systems, MS Office (Word, Excel, and Outlook), internet browsers, email functions and ability to learn new software
- High school diploma or equivalent
- Valid Driver’s license with an acceptable motor vehicle driving record according to dealership guidelines
- Must be able to pass background screening and drug test
Benefits package for full time employees includes:
- Medical, Dental, and Vision Plans
- Paid Basic Employer Life Insurance
- Additional Supplemental Insurance
- Wellness Program
- 401(k) Plan with match
- Paid Time Off
- Employee Purchase Program
- Training Programs
We are a Drug Free Workplace and an Equal Opportunity Employer.
Full Time Position
No phone calls, please email resume
Salary : $17