Violations Processor

The Violations Processor is responsible for managing and processing all toll violations, parking tickets, and moving violations associated with the Mendon Truck Leasing fleet. This role ensures timely transfer of liability to the appropriate customer (lessee or rental client), prevents escalated fines, and supports compliance with local, state, and interstate regulations.

Job Description

Key Responsibilities

1. EZ Pass and Toll Violations Processing

• Review, sort, and open daily incoming mail from toll authorities across multiple states
• Accurately identify the responsible party (lessee or rental customer) at the time the toll was incurred using internal systems (AS400, Igloo).
• Gather required supporting documentation (e.g., signed rental agreements, Schedule A lease agreements).
• Populate standardized spreadsheets required by toll authorities with customer name, address, and vehicle details.
• Submit toll transfer requests and all required documentation via email to designated toll authority contacts.
• Maintain logs of processed violations and submit confirmation or follow-up information as required.
• Collaborate with branch personnel to request missing documents or resolve inconsistencies in customer records.
• Forward tolls that cannot be transferred (e.g., Florida) directly to the responsible customer for payment.
• Track and help maintain the EZ Pass transponder log system and report missing or malfunctioning transponders to the Licensing department.

2. Moving and Parking Violations Processing

• Process parking tickets, red light camera tickets, and moving violations received by mail or electronically.
• Investigate and determine the responsible customer or employee at the time of the violation.
• Transfer liability or dispute tickets on behalf of Mendon where applicable, based on ticket type and vehicle responsibility.
• For court-mandated violations (Criminal Court/DMV), coordinate documentation and case details with Mendon's legal partner.
  1. Provide required repair orders or supporting evidence in cases involving maintenance-related issues.
  2. Ensure time-sensitive violations are addressed immediately and escalated to legal counsel as needed.
• Communicate directly with customers when a violation is in their name, advising them of their responsibility per lease/rental agreement terms.
• Maintain accurate records of all violations, communications, and legal actions taken.

Required Skills & Qualifications

• High attention to detail and organizational skills
• Strong communication skills (written and verbal)
• Proficiency with Microsoft Excel
• Ability to interpret legal/violation notices and documentation.
• Ability to meet deadlines and manage high volumes of data/mail.
• Comfortable working independently and across departments
• Knowledge of vehicle registration, licensing, and toll enforcement procedures a plus
• Familiarity with municipal ticketing processes or court systems a plus

Work Environment

• Ability to sit for extended periods and perform computer-based work
• Occasional lifting of mail or files (up to 15 lbs)
• Office environment with regular interaction with compliance, licensing, and branch operations teams.

Hourly: $24.04- $26.44