What are the responsibilities and job description for the System Engineer - Managed Services position at MSR Technology Group?
Systems Engineer – Managed Services
Overland Park, KS | Hybrid (3 days onsite) | Full‑Time, Permanent
This is a permanent Systems Engineer role with a well‑established managed services organization that invests in its people. If you want stability, hands‑on technical work, and a place to grow your career long‑term, this is a strong opportunity.
Why this role
- Full‑time, permanent role (not contract)
- Hybrid schedule after training (3 days onsite)
- Excellent company to build and grow your career
- Strong benefits package and focus on training/certifications
- Exposure to modern cloud, virtualization, and automation tools
What you’ll do
- Own and support managed services customers as a technical lead
- Work hands‑on with VMware, Nutanix, Citrix, and Azure environments
- Troubleshoot and resolve escalated infrastructure issues
- Manage backups, patching, monitoring, and overall system health
- Participate in customer cadence meetings (monthly/bi‑weekly)
- Contribute to automation using tools like PowerShell, Ansible, or Terraform
- Document environments, solutions, and best practices
- Participate in an on‑call rotation
What they’re looking for
- 3 years of systems engineering experience in managed services or enterprise IT
- Strong experience with virtualization (VMware, Nutanix, Citrix, etc.)
- Cloud experience (Azure preferred; AWS also useful)
- Experience with RMM tools (ConnectWise Automate a plus)
- Solid networking fundamentals
- Comfortable working directly with customers
- Organized, process‑driven, and able to manage multiple priorities
Certifications
One certification required (or willing to obtain within 90 days):
VMware | Nutanix | Azure | Citrix | Windows Server Hybrid
Work expectations
- Hybrid role (must live in KC metro area)
- On‑call rotation required
- Team‑oriented, customer‑facing environment
Salary : $80,000 - $100,000