Jr Retail Processor

Position: Junior Retail Processor

Department: Processing - Retail

Location: Corporate Office: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920 or Remote

Exempt: ☐  Non-Exempt: ☒

Compensation & Benefits: $20.00 to 24.00 per hour

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

About MSF

MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

Role Overview

The Junior Processor holds an integral operational role, functioning as a critical partner in the success of the Processing Department. Team members are expected to consistently deliver a superior level of customer service to both internal colleagues and external clients. This position requires a positive attitude backed by a strong commitment to the success of the team and the reputation of the company. A key responsibility is to demonstrate dedication in finding the optimal answer or solution for every situation encountered. Crucially, the Junior Processor is committed to adhering to all established guidelines, policies, and procedures documented in the Continuity Book and other company-specific resources, thereby safeguarding the integrity of the company's ability to sell the loan product. The successful candidate must execute all assigned tasks and responsibilities accurately and in a timely manner.

Essential Duties

• Accurately order, track, and receive necessary documentation, including Verification of Employment (VOE), Verification of Deposit (VOD), and Verification of Rent/Mortgage (VOR/VOM).
• Maintain the Loan Origination System (LOS) by diligently updating and tracking file status, including all items ordered, received, and still outstanding, ensuring information is current and accurate.
• Place comprehensive and detailed comments within the loan file's condition notes and conversation log every time the file is handled or updated.
• Order credit supplements as needed to support the underwriting process.
• Communicate effectively and professionally with third parties to obtain outstanding conditions or information required to complete necessary verifications.
• Represent the company in a consistently professional and enthusiastic manner across all internal and external interactions.
• Regular, reliable and predictable attendance is an essential function of this role.
• Perform other duties as assigned.

Knowledge Skills and Abilities

• Must possess excellent written and verbal communication skills to effectively interact with colleagues, clients, and third-party vendors.
• Exhibit strong time management and organizational skills, supported by meticulous attention to detail, to manage multiple files efficiently.
• Demonstrate excellent analytical and decision-making skills to accurately assess documentation and address file conditions.

• Function effectively as a collaborative collaborator while also maintaining the ability to work independently and manage individual tasks.
• The ability to thrive in a fast-paced, high-production environment and readily embrace change in processes, guidelines, or business demands.

Experience and Education

• High School diploma or equivalent.
• Previous experience in a Jr. Processor role preferred.

Physical Requirements

• Stationary position; prolonged periods sitting or standing at a desk and working on the computer.
• Occasional movement about home office to walk to machinery.
• The role requires strong mental acuity, strategic thinking, and the ability to maintain composure while managing a high-stress environment and sensitive financial information.

MSF is an equal opportunity employer. All candidates for employment are considered equally, and no distinction is made based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, or veteran status. MSF is also committed to providing qualified applicants and employees reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or employee requiring reasonable accommodation to perform any essential job function should contact Human Resources.

Salary : $20 - $24