Accounts Receivable Specialist

Are you a detail-oriented accounting professional who enjoys problem-solving, building relationships, and driving results? We are seeking an Accounts Receivable Specialist to join a growing multifamily property management organization. This role is ideal for someone who thrives in a fast-paced environment, enjoys collaborating across departments, and takes pride in ensuring accounts are accurate, current, and well-managed.

As an Accounts Receivable Specialist, you will play a key role in managing resident and customer accounts, overseeing collections efforts, resolving billing discrepancies, and supporting rent collection processes. You'll work closely with property teams, residents, and internal departments to maintain healthy receivables and ensure a positive customer experience.

Key Responsibilities

• Manage assigned accounts and ensure timely collection of outstanding balances.
• Conduct collection efforts through phone, email, and written correspondence.
• Serve as a liaison between residents/customers and internal teams to resolve account issues and payment disputes.
• Respond promptly to account-related inquiries and provide excellent customer service.
• Monitor and maintain customer account records, including updates to contact information, account details, and payment histories.
• Review, reconcile, and investigate payment discrepancies, billing issues, and disputed charges.
• Compile account data, calculate fees and charges, and ensure invoice accuracy.
• Submit disputed invoices for review and coordinate corrections with appropriate departments.
• Track collection activities, document account status, and provide regular reporting updates.
• Monitor payment plans and ensure compliance with agreed-upon terms.
• Assist with rent collection efforts and the administration of delinquent account processes.
• Support court filing preparation and documentation related to delinquent rent collection when necessary.
• Resolve billing system issues and maintain account accuracy within Yardi and related systems.
• Escalate delinquent accounts as needed and follow through to resolution.
• Perform additional accounting and administrative duties as assigned.

What We're Looking For

We are open to candidates from multifamily, commercial real estate, property management, or other high-volume accounts receivable environments. Experience supporting collections, rent recovery, or court filing processes is highly valued.

Qualifications

• Minimum of 2 years of accounts receivable, collections, or related accounting experience.
• Multifamily property management experience preferred.
• Experience with Yardi or similar property management/accounting software preferred.
• Strong understanding of collections, account reconciliation, and dispute resolution processes.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.

Success Factors

The Ideal Candidate Will Be

• A strong communicator with excellent verbal and written communication skills.
• Analytical and solutions-oriented, with the ability to identify issues and drive resolution.
• Highly organized and capable of managing multiple deadlines simultaneously.
• Comfortable working independently while collaborating effectively with cross-functional teams.
• Detail-focused, accurate, and committed to delivering exceptional service.
• Adaptable and able to thrive in a dynamic, fast-paced environment.

Why Join Us?

This is an excellent opportunity to join a stable and growing organization where your work has a direct impact on operational success. You'll be part of a collaborative team that values accountability, customer service, and continuous improvement while offering opportunities for professional growth and advancement.

Apply today for immediate consideration or reach out to Ashley Kahriman to learn more!

215-661-8834 x 105

ashley@msbresources.com

This is an on-site position located in Bear, DE.