Motorspots Technician

Job Title………………….

Service Technician

Department……………...

Service Department

Supervisor……………….

Service Director / General Manager

Assemble, repair, customize, maintain, or overhaul both customer and dealer-owned motor vehicles, specifically motorsports vehicles, as close to the allotted time schedule as possible with excellent quality.

·        Service Department Operations

·        Customer Service

1)

Service Department Operations

·     Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.

·     Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.

·     Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

·     Accept work assignments from Service Writer/Manager.

·     Request parts for the job as early as possible when needs become known. 

·     Perform service, repair and customization work in accordance to factory specifications.

·     Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.

·     Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay. 

·     After job is finished ensure proper completion and filing of paperwork. 

·     Keep work areas as clean as possible and assist others with maintaining shop cleanliness. 

·     Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager. 

2)

Customer Service

·     Minimize come-backs and deal with them promptly and satisfactorily when they do occur. 

·     Keep customers’ vehicle cleaner that when it was dropped of. 

3)

Other Duties

·      All other duties as assigned.

·         No Supervisory Responsibilities

·         Treat all employees and customers fairly, courteously, and with dignity.

·         Model superior customer service behavior for all interactions with customers and employees.

·         Be prompt and available for flexible scheduling.

·         Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

·        Focus on quality.

·         Completion of a factory authorized training program such as MMI Service School or equivalent work experience

·         Current Motorcycle license.

·        Service Technicians need both basic and special tools to properly diagnose and service our products. 

·        The noise level in the work environment is usually loud.

·        Requires the use of both hands.

·        Frequently required to bend, stoop, crouch, reach, handle tools, and lift 50 lb. of material.

·        Frequently requires the ability to balance and push a 1,000 lb. motorcycle. 

·        Frequently works near moving mechanical parts.

·        Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

·        Occasionally, exposed to exhaust fumes or other airborne particles.