What are the responsibilities and job description for the Customer Service Sales position at Mr.Handyman?
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing Customer Service Inside Sales and Dispatcher for our fast-paced office environment.
Why You'll Want to Join Our Team as a Customer Service and Scheduler
Here are just a few of the benefits you'll receive when joining the Mr. Handyman team.
- Work directly with an estimator/projoect manager
- Work independently, no micromanaging
- The pride that comes with applying your skills in a challenging and varied work environment
- The opportunity to wow customers with a best-in-class customer experience and solutions
- Bonus opportunities available
Your Responsibilities as a Customer Service, Inside Sales Dispatcher
- Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals. Most scheduling will be done via estimates sold by the project manager.
- Making Recommendations and Managing Expectations with Customers - You'll communicate with customers to guide them through the lead to sold process.
- Create Life-Long Customers -The team delivers attentive service to our clients. We tell clients exactly what we can do and cannot do for them. We earn their trust.
- Quality of Work - Our value comes from meeting and exceeding our customers expectations at every touch point
- Customer Satisfaction - You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
- Efficiency - Doing the job well and doing the job in a timely manner are critical to success in this role.
Job Requirements
- Background in construction, home improvements, restoration or building maintenance required
- Be highly organized and detail oriented
- Possess excellent customer communication and independent work skills
- Deliver solutions
- Be a self-starter
- Have computer experience with Office and Excel
- Live within the area
- Solving problems must come easily to you
- Complete a background check
- Professional communication and phone skills
Benefits & Pay
- Competitive pay based on experience
- Advancement and growth opportunities
- With bonus opportunities
Remember, we're looking to hire only the best. If that's you, APPLY TODAY!
Should you meet the requirements for the position, our system will schedule you for an interview immediately.
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.