Customer Service & Sales Coordinator

High-Performance Customer Service & Sales Role

We are NOT looking for someone to simply "answer phones."

We are looking for a highly organized, sales-driven professional who can confidently handle a high volume of inbound calls, convert leads into booked jobs, manage multiple moving parts at once, and create an exceptional customer experience from start to finish.

This role is critical to our company's success. The right candidate is energetic, detail-oriented, extremely organized under pressure, and naturally motivated by performance, results, and efficiency.

If you thrive in a fast-paced environment, enjoy sales, communicate confidently, and can multitask at a very high level without dropping details, we want to talk to you.

About Us

Mr. Handymana locally owned, premium home service company focused on professionalism, reliability, communication, and delivering a 5-star customer experience.

Our customers expect responsiveness, urgency, organization, and professionalism - and our office team plays a huge role in making that happen.

What You'll Be Responsible For

Sales & Lead Conversion

• Answer inbound calls with confidence, professionalism, and urgency
• Convert incoming leads into booked appointments
• Build value with customers and confidently discuss pricing
• Follow up on unsold estimates and missed opportunities
• Help drive revenue growth through strong phone sales skills

Scheduling & Operations

• Coordinate and optimize technician schedules for maximum efficiency
• Manage multiple calendars, appointments, updates, and route changes simultaneously
• Communicate proactively with customers regarding scheduling, delays, and job updates
• Maintain detailed and accurate customer/job notes in CRM software
• Anticipate problems before they impact the customer experience

Customer Experience

• Deliver a professional, high-energy customer experience on every interaction
• Handle customer concerns calmly and effectively
• Ensure every customer feels informed, valued, and taken care of
• Follow up after jobs to ensure satisfaction and generate repeat business

What We're Looking For

REQUIRED EXPERIENCE

• Minimum 3 years in an ACTIVE SALES and/or high-volume phone-based customer service role
• Proven experience converting leads, closing sales, booking appointments, or upselling services
• Experience multitasking in a fast-paced environment with competing priorities
• Strong computer and CRM/software skills

REQUIRED SKILLS

• Excellent verbal communication skills
• Strong sense of urgency and follow-through
• Extremely organized and detail-oriented
• Ability to stay calm and efficient under pressure
• Self-motivated and results-driven mindset
• Ability to handle multiple tasks, phone calls, scheduling changes, and customer issues simultaneously

Preferred Experience

• Home services, trades, HVAC, plumbing, electrical, remodeling, or dispatching experience
• Experience working with KPIs, booking goals, or sales metrics
• Experience in a commission or performance-based environment

This Position Is NOT a Good Fit For:

• Someone who only wants basic customer service work
• Someone uncomfortable asking for the sale or discussing pricing
• Someone who struggles with multitasking or fast-paced environments
• Someone who dislikes accountability, metrics, or performance expectations
• Someone who needs constant supervision to stay productive

Compensation & Benefits

• Competitive hourly pay based on experience
• Performance-based bonuses and incentives
• Paid training
• Advancement opportunities within a growing company

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off