Customer Service Representative for Mr. Handyman

Inside Sales Dispatcher (Customer Support)

Location: White Plains

Company: Mr. Handyman of Westchester County

Position Overview

We are looking for a motivated and organized Inside Sales Dispatcher to support daily operations for both residential and commercial customers. This role involves customer service, scheduling, administrative support, and business relationship management. The ideal candidate will have at least five years of experience in office administration or inside sales, preferably within the home services industry.

Key Responsibilities

Customer Service & Scheduling

• Maintain and update customer records.
• Respond promptly to customer questions and service requests.
• Answer incoming calls, schedule appointments, and coordinate service calls.
• Conduct follow-up communication and customer satisfaction surveys.

Office Administration

• Manage day-to-day office operations and office supplies.
• Document customer interactions and internal communications.
• Assist with onboarding and training new team members.

Vendor & Resource Coordination

• Work with vendors to ensure timely deliveries and service support.
• Organize and manage weekly technician routes and schedules.
• Provide technicians with directions and job-related assistance when needed.

Business Development

• Build strong relationships with new and existing customers.
• Stay informed about company products and services to better support clients and generate new business opportunities.

Reporting & Documentation

• Maintain accurate records and prepare reports as required.
• Confirm job completion details and process invoices using ServiceTitan.

Qualifications

• Minimum of 5 years of experience in office management or inside sales.
• Experience in the home services industry is preferred.
• Strong typing and 10-key data entry skills.
• Proficiency with MacOS and Microsoft Office applications.
• Experience with ServiceTitan is a plus.
• Excellent organizational, multitasking, and problem-solving abilities.
• Bilingual candidates are encouraged to apply.

Benefits

• Competitive hourly pay ranging from $23-$30 based on experience, plus bonus opportunities.
• Career growth and professional development support.
• Paid holidays and vacation time.
• Positive, team-oriented workplace focused on safety and collaboration.

Schedule

• Monday through Friday
• 8:00 AM - 4:00 PM
• Overtime opportunities may be available

Join our team and help deliver outstanding service and support to our valued customers.