What are the responsibilities and job description for the Field Service Technician position at MPW Industrial Services?
Job Description
We’re looking for a dependable Field Service Technician to support water purification operations across multiple customer sites. This role is responsible for maintaining equipment performance, ensuring water quality standards, and delivering responsive on-site technical service in a fast-paced industrial environment.
What You’ll Bring
Individuals who value meaningful work and enjoy being part of a supportive, team-oriented environment take initiative, communicate clearly, and continuously look for ways to improve processes and service, while understanding that great results come from collaboration, accountability, and a shared commitment to doing things the right way.
You’ll Fit Right In If You Are
We’re looking for a dependable Field Service Technician to support water purification operations across multiple customer sites. This role is responsible for maintaining equipment performance, ensuring water quality standards, and delivering responsive on-site technical service in a fast-paced industrial environment.
What You’ll Bring
- Strong mechanical and technical aptitude with the ability to troubleshoot pumps, filtration systems, and control equipment in the field
- Self-directed work style with the ability to manage time, travel, and priorities across multiple active job sites
- Clear communication skills to interact with customers, explain system performance, and document service activity
- Detail-oriented mindset with a focus on safety, compliance, and accurate reporting of test results and system conditions
- Travel to customer sites to maintain and service water purification systems
- Perform routine and corrective maintenance on pumps, filtration units, membranes, and chemical feed systems
- Conduct water quality testing using monitoring equipment to ensure compliance with established standards
- Calibrate and maintain testing and monitoring instruments for accurate performance
- Troubleshoot system issues and implement corrective actions to restore proper operation
- Assemble and maintain hoses, piping systems, and related components at project sites
- Handle, transfer, and manage chemical inventory including drums and treatment solutions
- Perform filter backwashing, media replacement, and membrane cleaning or replacement
- Collect, label, and ship water samples to designated laboratories for analysis
- Maintain daily logs tracking system performance, test results, and maintenance activities
- Complete PC-based service reports detailing site conditions, deficiencies, and corrective actions
- Work with PLC controls and assist with repairs to instrumentation and control panels
- Serve as a technical liaison to customers, providing recommendations and ensuring satisfaction
- Maintain inventory of spare parts, reagents, and sampling supplies for ongoing operations
- Support multiple locations as needed and assist at regeneration facilities when required
- Communicate regularly with the Regional Field Service Manager regarding site status and needs
- Track and submit mileage, travel, and expense reports accurately and on time
- High school diploma or equivalent; technical training or related experience in water treatment or industrial maintenance preferred
- Experience working with mechanical systems, pumps, filtration equipment, or chemical treatment processes
- Valid driver’s license with the ability to travel frequently, including overnight stays as needed
- Basic computer skills for reporting, data entry, and communication
- Ability to work overtime, weekends, and holidays based on project demands
- Ability to stand, walk, bend, kneel, and perform repetitive physical tasks for 8–12 hour shifts
- Comfortable working outdoors in varying weather conditions and industrial environments with noise, chemicals, and required PPE
- Ability to climb ladders, work at heights, and enter confined spaces when necessary
- Must be able to safely operate tools, equipment, and vehicles across multiple job sites
- Competitive pay and career growth opportunities
- Medical, dental, and vision coverage
- 401(k) with company match
- Time off and floating holidays
- Volunteer Time Off (VTO) to give back to your community
- Employee referral bonus program
- Wellness benefits that support your overall health and well-being
- Opportunities for training and professional development
- Supportive and collaborative team environment
- Stable company with long-term career opportunities
Individuals who value meaningful work and enjoy being part of a supportive, team-oriented environment take initiative, communicate clearly, and continuously look for ways to improve processes and service, while understanding that great results come from collaboration, accountability, and a shared commitment to doing things the right way.
You’ll Fit Right In If You Are
- Motivated by purpose and service
- Reliable and committed to quality work
- A strong communicator and team player
- Curious and open to learning new things
- Solution-oriented and proactive
- Someone who values respect, teamwork, and professionalism