What are the responsibilities and job description for the Lead the Experience – Join our Culinary Management Team! position at MPR Restaurants?
About the Role
We are looking for experienced, energetic, and hospitality-focused leaders to join our Culinary Management Team. Management opportunities may include the following roles, depending on experience and qualifications:
· Restaurant General Manager
· Assistant Manager
· FOH Manager
· Station Manager
Our managers are responsible for helping lead daily operations, develop team members, maintain high standards of food and service, and create an exceptional experience for every guest. We are looking for hands-on leaders who are comfortable working alongside their teams and who understand that great hospitality starts with great leadership.
What You'll Do
- Lead by example, demonstrating the professionalism, work ethic, hospitality and attention to detail expected from the team
- Supervise, coach, train, and develop team members
- Delegate effectively while fostering a culture of shared responsibility, cross-training, initiative and accountability
- Create a welcoming, professional, and positive environment for guests and team members
- Ensure consistently high standards of food quality, presentation, service, and hospitality
- Monitor daily operations to ensure efficient service and smooth workflow
- Support staffing, scheduling, labor management, and daily deployment of team members
- Assist with hiring, onboarding, training, and performance management
- Maintain a strong hospitality presence and model warm, knowledgeable and attentive guest service
- Ensure compliance with food safety, sanitation, health, and workplace safety standards
- Monitor inventory, product quality, waste, ordering, and proper storage
- Handle guest questions and concerns promptly and professionally, treating any difficult moments as opportunity to build trust and long-term relationships
- Communicate effectively with culinary, service, administrative, and leadership teams
- Help implement company policies, procedures, standards, and initiatives
- Conduct opening, closing, and operational checklists as required
- Monitor equipment, cleanliness, maintenance, and overall facility standards
- Analyze operational challenges and identify opportunities for improvement
- Assist with special events, catering, banquets, and other culinary operations as needed
Qualifications
- Previous management or supervisory experience in restaurants, hospitality, culinary operations, catering, banquets, food service, or related environments strongly preferred
- Proven ability to lead, coach, and develop team members
- Strong hospitality instincts, organizational ability, communication skills, customer service and understanding of food service operations
- Experience with scheduling, inventory, labor management, or cost controls is a plus
- Knowledge of food safety and sanitation standards
- High standards for cleanliness, organization, product quality, presentation and follow-through
- Ability to work flexible hours, including evenings, weekends, and holidays as required
- Culinary education or professional culinary experience is a plus
What We're Looking For
We’re looking for leaders who are:
- Passionate about food, hospitality, and creating great guest experiences
- Confident leading and motivating a diverse team
- Hands-on and willing to jump in wherever needed
- Organized, accountable, and solutions-oriented
- Comfortable working in a fast-paced environment
- Strong communicators who lead by example
- Focused on quality, consistency, and attention to detail
- Comfortable making decisions and taking ownership of their responsibilities
- Committed to developing and supporting their team
- Professional, dependable, and positive
Why Join Our Management Team?
We believe great operations start with great people. Our management team plays an essential role in building strong teams, maintaining high standards, developing talent, and creating memorable guest experiences.
Whether you're an experienced General Manager, a rising Assistant Manager, or a skilled Station Manager ready to take the next step, we offer opportunities to grow your leadership skills and make a meaningful impact.
Ready to Lead?
If you're a hands-on hospitality professional who takes pride in developing people, delivering quality, and creating an exceptional guest experience, we'd love to hear from you.
Bring your leadership, passion, and experience — and help us build something great.
PLEASE NOTE: We will be conducting open interviews for all locations on Thursday October 15th and Tuesday October 20th (10:00am-4:00pm), to be hosted at our corporate location:
Banchetti by Rizzo’s ~ 550 North French Rd, Amherst NY 14228
MPR Restaurants is an Equal Opportunity Employer
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Food provided
- Health insurance
- Paid time off
- Referral program
Work Location: In person
Salary : $18 - $25