What are the responsibilities and job description for the Desktop Support Specialist position at Mphasis?
Job description:
Company Overview
Mphasis is a leading applied technology services company that leverages next-generation digital solutions to help enterprises transform and stay ahead in a rapidly evolving marketplace. With a focus on customer-centric innovation, Mphasis integrates cloud, cognitive, and digital technologies to deliver hyper-personalized experiences and drive business success globally.
Responsibilities
- Provide technical support for desktops, laptops, printers, and mobile devices
- Troubleshoot hardware, software, and network issues
- Install, configure, and maintain computer systems and applications
- Manage user accounts (password resets, permissions, onboarding/offboarding)
- Assist with email, VPN, and remote access support
- Document technical issues and resolutions
- Support system updates, backups, and security protocols
- Coordinate with third-party vendors when necessary
- Maintain IT inventory and equipment tracking
Requirements
- Good speaking and written language skills
- Proven work experience 5 years as a Desktop Support Engineer or Technical Support Specialist or similar role
- Hands-on experience with Windows & Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of networking, endpoint security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Exceptional Customer Service skills.
- Keen attention to detail.
- Able to prioritize and perform Service Desk tasks
- Ability to work various shifts
- Manage Client Audit Requirements and provide evidence on a timely manner
- Must have a working understanding of the ITIL framework.
- Energetic, responsible, self-motivated, and able to work in a Team environment under minimal supervision.
- Customer-oriented attitude
- Degree / diploma in Computer Science (preferred)
- Able to travel to different offices within/outside the country (if required)
- MCSA/MCSE/CCNA would be an added advantage
Salary : $24