Customer Service Parts Specialist

Description

Delivering Excellence at Every Turn
Customer Service Parts Specialist | Kustom Signals, Inc.

Are you someone who thrives in a fast-paced, service-driven environment? Do you pride yourself on being the reliable, friendly voice customers can count on? At Kustom Signals, we’ve been a trusted technology partner for law enforcement agencies for over 60 years—and we’re looking for a Customer Service Parts Specialist who’s ready to be part of that legacy.

We believe that quality matters at every touchpoint. That’s why we’re searching for a highly organized, communicative, and detail-oriented professional who can help uphold our reputation for outstanding service. As part of our Customer Service team, you’ll play a critical role in supporting both internal and external customers by managing parts orders, solving problems, and ensuring every interaction reflects the excellence Kustom is known for.

This is more than a customer service role—it’s an opportunity to join a mission-driven company where your work directly supports those who serve and protect our communities.

What You’ll Do:

• Provide expert support to customers and colleagues with parts-related inquiries
• Accurately quote, process, and track customer parts orders
• Handle calls and emails with a professional, positive attitude
• Create purchase orders and manage inventory to fulfill customer needs
• Process credit card payments and maintain financial accuracy
• Maintain detailed and organized reports and documentation
• Ensure quality control of outgoing parts shipments
• Read and interpret parts and assembly drawings to provide informed service
• Collaborate with your team to continuously improve service processes

Why Kustom Signals?

We’re proud to be an Employee Stock Ownership Plan (ESOP) company, meaning every employee has a stake in our shared success. We offer competitive benefits, a supportive team environment, and the opportunity to make a real impact every day. Additional perks include:

• Educational assistance programs to help you grow
• A focus on professional development and cross-training
• A culture that values teamwork, innovation, and customer care

Benefits:

• Benefits are available on the first day of employment.
• Company-sponsored life and short-term disability insurance.
• Comprehensive health, dental, and vision insurance.
• Health Savings Account when paired with a high-deductible medical plan.
• 401k retirement savings plan with an employer match of up to 4%.
• 100% employee-owned company through an Employee Stock Ownership Plan (ESOP) after meeting eligibility requirements.
• Paid time off, including Vacation, Personal or Discretionary (Sick), and ten (10) paid company holidays.
• Tuition reimbursement for pre-approved courses.
• Climate-controlled work environment.
• Consistent weekday schedules provide an exceptional work-life balance.
•  A people-first culture grounded in teamwork, accountability, and innovation

If you’re ready to be part of a company that values integrity, innovation, and above all—service—then we’d love to hear from you.

Join us in delivering quality, one customer at a time.
Apply today to be our next Customer Service Parts Specialist at Kustom Signals, Inc.

Qualifications

What We’re Looking For:

Education and Experience

• High school diploma required; associate degree preferred
• Minimum 2 years of clerical or customer service experience preferred

Skills and Qualifications

• Exceptional communication skills—both written and verbal
• Strong organizational skills and a sharp eye for detail
• Ability to handle pressure and juggle multiple priorities
• Quick learner with a willingness to grow and take on new responsibilities
• Solid proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Comfort with data entry and the ability to learn KSI-specific software
• Confident phone presence and a customer-first mindset
• Strong interpersonal skills and a collaborative spirit
• Basic math and technical aptitude for interpreting parts and pricing
• Ability to lift up to 40 lbs and work in a quiet, climate-controlled environment