What are the responsibilities and job description for the Client Success Specialist position at Movin & Groovin Realty Solutions PLLC?
Client Success Specialist
Movin & Groovin Realty Solutions PLLC
Position Overview
Movin&Groovin Realty Solutions PLLC is seeking a motivated, people-focused Client Success Specialist to provide exceptional support to clients throughout their real estate journey. This role serves as the bridge between clients, agents, and service providers, ensuring a smooth, positive, and memorable experience from first contact through closing and beyond.
Key Responsibilities
* Serve as the secondary point of contact for clients, answering questions and providing timely updates.
* Build and maintain strong relationships with buyers, sellers, investors, agents and community partners.
* Coordinate appointments, inspections, closings, and follow-up communications.
* Track client interactions and maintain accurate records within company systems.
* Assist with onboarding new clients and explaining company services and processes.
* Proactively identify client needs and connect them with appropriate resources.
* Resolve concerns professionally and escalate issues when necessary.
* Conduct post-closing follow-ups to ensure client satisfaction and encourage referrals.
* Support marketing and community outreach initiatives that enhance client engagement.
* Organization of paperwork, events and sponsorship/charity opportunities.
* Collaborate with team members to continuously improve the client experience.
* Ability to keep confidentiality and practice core ethics in all situations.
Qualifications
* Excellent communication and interpersonal skills.
* Strong organizational and multitasking abilities.
* Customer service, sales, or real estate experience preferred.
* Ability to build trust and maintain professionalism in all interactions.
* Proficiency with computers, email, and CRM systems.
* Positive attitude, self-motivated, and solution-oriented.
* High school diploma or equivalent required; additional education is a plus.
Preferred Traits
* Passion for helping people.
* Strong attention to detail.
* Ability to thrive in a fast-paced environment.
* Team player with a heart for service.
* Adaptable and eager to learn.
Compensation & Benefits
* Competitive pay (hourly plus bonuses)
* Performance-based bonus opportunities
* Professional development and training
* Flexible work environment
* Opportunity for growth within a rapidly expanding company
Why Join Movin&Groovin Realty Solutions?
At Movin&Groovin Realty Solutions PLLC, we believe real estate is about more than transactions—it’s about relationships, trust, and helping people move confidently into their next chapter. We are looking for someone who shares our commitment to outstanding service and creating clients for life.
To Apply:
Submit a brief introduction explaining why you’d be a great fit for the Client Success Specialist role at Movin&Groovin Realty Solutions PLLC- to the following email address, along with best day time contact information and resume, ONLY if you have one prepared: kayla.homematch@gmail.com
You will be contacted via phone call within 48 hours to complete the next steps in the interviewing process. Let's Grow Together!!
Pay: $8.00 - $12.00 per hour
Benefits:
- On-the-job training
- Professional development assistance
- Work from home
Work Location: Hybrid remote in Spring City, TN 37381
Salary : $8 - $12