Account Manager

Duties & Responsibilities

• Build strong relationships with customers through extraordinary service and understanding of the customer's needs
• Actively support operational and product development teams
• Proactively engage with the customer daily concerning the following:

Quoting & Change Management

Price Tracking

Sales Planning

Growth Strategies

Conflict Resolution

• Maintain/increase program operating income by managing sales transactions with the customer, controlling the cost of the value stream, & ensuring that program budgets are adhered to or managed below allotted program target
• Ensure that all disciplines within the program team are aligned with customer expectations
• Expedite all open commercial issues (internal and external) to close
• Obtain targeted business that meets organizational financial metrics
• Collaborate with the internal finance team to develop a financial forecast, long-range financial plan, and day-to-day financial metric tracking
• Focus on the execution of Account Management strategic targets:

Win replacement revenue "must wins"

Reprice / fix underperforming programs with negative margin

Offset to APR / LTA / PTP commitments through VA/VE, CI, and productivity

Align terms and conditions favorable to the company & supplier payment terms

Monitor and support timely accounts receivable / cash management

Ensure timely closure of tooling requirements and payments

• Focus on the execution of Account Management strategic actions:

Increase customer visit frequency

Customer 1st mindset connected to program & MP Q/D

Track and manage program pricing updates from SOP to EOP

Align with VA/VE and CI initiatives

Align to program team and validate pricing/cost assumptions 90 days after SOP

Aligned with product engineering and program management

Qualifications/Knowledge/Skills/Abilities:

• The ideal candidate has 5 years of experience in a sales role within the automotive industry, supporting both OEMs and Tier 1 Suppliers, ideally in the field of Interiors.
• This individual must have excellent communication skills (verbal & written) with the internal team & external customers.
• Experience in automotive program management requirements and deliverables is expected.

REQUIREMENTS

• Candidates must have a minimum of a bachelor’s degree & previous B2B sales experience
• 5 years’ experience in a sales role within the automotive industry
• Strong new business development skills
• Account management experience with an ability to engage in technical discussions with customers/partners regarding product and application uses.
• Travel (up to 25%) to visit manufacturing sites and customers is required.