ASSISTANT MANAGER

JOB SUMMARY

The position assists the Location Manager (LM) in directing, managing, supervising, and coordinating the activities and operations of the Mountain View Co-op (MVC) Retail Location. The Assistant Manager (AM) will coordinate assigned activities with customers, employees, and other divisions. The AM will maintain a positive and cooperative attitude that promotes teamwork, integrity, honesty, and helpfulness. The AM must embrace and exhibit MVC’s philosophy and culture of customer service.

REPORTING RELATIONSHIP

Reports to the Location Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Establish and maintain a high-performance environment characterized by positive leadership and strong team orientation.
• Establish and maintain a positive experience for MVC customers, clients, and vendors, through professional interpersonal interactions.
• Assist LM to supervise, plan, coordinate, and direct the work of the assigned location.
• Assist LM with staffing decisions including; hiring, terminating, training, employee discipline, performance evaluation, and scheduling of work.
• Handle any customer complaints in a prompt and professional manner.
• Maintain a clean and orderly facility.
• Report to LM customer complaints, daily invoicing, daily exception reports, etc.
• Provide feedback to Managers.
• Retain knowledge and understanding of MVC products and purposes.
• Monitor and maintain inventories and process orders in compliance with MVC procedures.
• Maintain and increase profitability and sales.
• Maintain accurate cash control.
• Implement and maintain MVC’s credit policy.
• Operate the Point of Sale (POS) system.
• Study and understand monthly margin reports and P&L’s.
• Practice and encourage workplace safety and hold employees accountable to practicing workplace safety.
• Handle and work in proximity to flammable materials, such as diesel fuel, unleaded gasoline, kerosene, and propane, as well as toxic chemicals, such as herbicides and other agricultural chemicals which affect public safety or public health.
• Other duties as assigned.

ESSENTIAL SKILLS & ABILITIES

Knowledge and understanding of:

• Supervisory principles and practices
• Principles and methods of program development, implementation, and promotion
• MVC products and purposes
• Customer service
• Phone etiquette
• Basic math
• Organization and attention to detail
• Word processing and spreadsheet programs
• Safety rules, procedures, and practices

Ability to:

• Establish effective working relationships with management, co-workers, and the general public.
• Report to work on-time and as scheduled.
• Communicate effectively with others in both technical and non-technical terms.
• Operate a personal computer utilizing word processing, spreadsheet, and database applications appropriate to the assigned duties.
• Follow verbal and written instructions.
• Plan, organize, prioritize, supervise, direct, and evaluate the work of assigned staff.
• Maintain time, cost, and materials records and prepare comprehensive reports.
• Prepare accurate and reliable reports containing findings, recommendations, and technical documentation.
• Utilize logical and creative thought processes to develop solutions according to written specifications and/or verbal instructions.
• Perform a variety of supervisory and public relations tasks with accuracy and speed under the pressure of time-sensitive deadlines.
• Quickly learn and put to use new skills and knowledge brought about by rapidly changing information and technology.
• Drive to meetings year-round within the state of Montana.
• Work varied shifts and days as required of the position.

MINIMUM QUALIFICATIONS

Education/Experience/Training:

• High School diploma or GED Preferred
• Two (2) years prior Retail experience

Preferred Experience:

• At least six months (6) of supervisory experience

License/Certification:

• Forklift Certification or ability to obtain is preferred
• Valid Driver’s License issued by the State of Montana

ESSENTIAL PHYSICAL ABILITIES

The physical demands described herein are representative of those that are required by the employee in order to successfully perform the essential functions of the job. The work environment characteristics described herein are representative of those an employee will encounter while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, unless doing so would pose an undue hardship.

Essential Physical Abilities:

• Clarity of speech and hearing that permits the employee to communicate effectively with internal and external customers.
• Clarity of vision to include; near and far vision, ability to focus while operating computers and viewing monitors, and ability to read printed materials.
• Manual dexterity that permits the employee to operate a personal computer, organize files, handle products, and operate equipment.
• Personal mobility that permits the employee to enter, operate, and exit motor vehicles.
• Ability to navigate stairs.
• Ability to lift 50 pounds.
• Ability to walk, stand, and reach for the duration of the shift.
• Ability to occasionally stoop, kneel, and climb.

Working Conditions:

• Work is generally performed in a retail environment.
• Customer assistance and location duties are required in all weather conditions.
• Travel within Montana to attend meetings in all weather conditions.
• Various noise levels are present in the work environment, from low to moderately loud.

DISCLAIMER

The above statements are intended to describe the general nature and level of work to be performed. They are not intended to be an exhaustive, all-inclusive list of responsibilities, duties, and skills required of the employee.

EQUAL OPPORTUNITY & REASONABLE ACCOMODATION

MVC is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected category including; race, color, religion, creed, sex, gender identification, sexual orientation, disability, age, national origin, veteran status, or genetic information.

MVC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in its employment, services, programs, and activities. To request reasonable accommodation, contact Human Resources at 406-453-5900.