Clerk

JOB SUMMARY

The Clerk serves as a primary point of contact for Mountain View Co-op (MVC) customers and plays a key role in delivering excellent customer service while supporting daily retail operations. This position is responsible for assisting customers, processing sales transactions, maintaining merchandise displays, monitoring inventory, and promoting a clean, safe, and organized work environment. Clerks are expected to demonstrate professionalism, integrity, teamwork, and a commitment to MVC's customer-focused culture.

REPORTING RELATIONSHIP

Reports to the Location Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES

Customer Service

• Provide prompt, courteous, and professional customer service.
• Greet customers and assist with product selection, purchases, and inquiries.
• Handle customer concerns and complaints professionally, escalating issues when appropriate.
• Inform customers of current promotions, specials, and related products.
• Communicate safe product handling procedures when applicable.

Retail Operations

• Operate the Point of Sale (POS) system accurately and efficiently.
• Process cash, credit, and account transactions in accordance with company policies.
• Maintain accurate cash handling and cash control procedures.
• Follow MVC credit and sales policies.
• Assist with receiving, stocking, pricing, rotating, merchandising, and facing products.
• Monitor inventory levels and notify management of stock shortages or issues.
• Ensure perishable products are rotated, stored, and refrigerated in accordance with company procedures.
• Maintain a clean, organized, and customer-ready sales floor, warehouse, and work areas.

Store Support

• Assist with basic facility, grounds, and equipment maintenance as assigned.
• Report maintenance, safety, operational, or customer service concerns to management.
• Provide feedback and recommendations to supervisors regarding store operations and customer needs.
• Support special projects, seasonal activities, and other operational needs as assigned.

Safety & Compliance

• Follow all company policies, procedures, and safety requirements.
• Maintain awareness of workplace hazards and practice safe work habits.
• Safely handle and work in proximity to petroleum products, propane, fertilizers, agricultural chemicals, and other regulated products as required by the location.
• Report accidents, injuries, near misses, and unsafe conditions immediately.
• Comply with all applicable federal, state, local, and company regulations.
   

General Expectations

• Establish and maintain positive working relationships with customers, coworkers, vendors, and management.
• Report to work on time, fit for duty, and in compliance with company dress code and grooming standards.
• Perform other duties as assigned.

ESSENTIAL SKILLS & ABILITIES

Knowledge of:

• Customer service principles and practices
• Cash handling procedures
• Basic mathematics
• General retail operations
• MVC products and services
• Computer systems, POS systems, and basic Microsoft Office applications
• Safety rules, procedures, and practices

Ability to:

• Provide exceptional customer service in a fast-paced environment.
• Communicate effectively with customers, coworkers, and management.
• Follow verbal and written instructions.
• Accurately process transactions and maintain records.
• Operate computers, POS systems, and other retail equipment.
• Work independently and as part of a team.
• Adapt to changing priorities and workload demands.
• Work varied schedules, including evenings, weekends, and holidays as needed.
• Report to work regularly and punctually.

MINIMUM QUALIFICATIONS

Preferred Education & Experience

• High School Diploma, GED, or equivalent preferred.
• Previous customer service, retail, or cashier experience preferred.

Licenses & Certifications

• Forklift certification or ability to obtain certification preferred.

ESSENTIAL PHYSICAL REQUIREMENTS

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Physical Requirements

• Communicate effectively in person and by telephone.
• Read, analyze, and interpret written information.
• Operate computers, POS systems, calculators, and other office or retail equipment.
• Frequently stand and walk for extended periods.
• Frequently use hands for handling, reaching, grasping, and operating equipment.
• Occasionally bend, stoop, kneel, crouch, and climb.
• Lift, carry, push, and pull up to 50 pounds.

Work Environment

• Work is primarily performed in a retail store environment.
• Employees may be required to work indoors and outdoors in varying weather conditions.
• Exposure to varying temperature conditions, fuel products, propane, fertilizers, agricultural products, and other retail merchandise may occur.
• Noise levels may range from moderate to loud depending on operational activities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work to be performed. They are not intended to be an exhaustive, all-inclusive list of responsibilities, duties, and skills required of the employee.

EQUAL OPPORTUNITY & REASONABLE ACCOMODATION

Mountain View Co-op is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.
 

Mountain View Co-op is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. Individuals requiring accommodation should contact Human Resources.