Clerk

JOB SUMMARY

The C-Store Clerk is typically the first point of contact for Mountain View Co-op (MVC) customers. This position is responsible for delivering excellent customer service, accurately processing transactions, and supporting daily store operations in a safe, compliant, and customer-focused environment. The Clerk must maintain a positive and cooperative attitude that promotes teamwork, integrity, honesty, and helpfulness while representing MVC’s culture and values.

FLSA STATUS

Non-Exempt

REPORTING RELATIONSHIP

Reports to the Location Manager.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

The duties listed below are considered essential functions of this position. Employees must be able to perform these essential functions, with or without reasonable accommodation.

• Provide a positive customer experience through professional and courteous interactions with customers, clients, and vendors
• Handle customer inquiries and complaints promptly and professionally, escalating as needed
• Accurately operate the Point of Sale (POS) system and maintain proper cash control procedures
• Follow MVC’s credit and cash handling policies
• Ensure the store is properly stocked, merchandised, and faced
• Rotate and monitor perishable products in accordance with food safety standards
• Maintain cleanliness and organization of the store, including sales floor and work areas
• Understand and promote current promotions and specials, and suggest related products to customers
• Inform customers of applicable product handling and safety procedures
• Assist in facility and equipment maintenance as needed
• Ensure accuracy of transactions and assist with resolving system or balancing discrepancies (including Epicor/Triple E systems)
• Follow all workplace safety practices and promptly report any safety concerns or incidents
• Safely handle and work in proximity to flammable materials (diesel fuel, gasoline, kerosene, propane) and hazardous chemicals (e.g., herbicides and agricultural products) in accordance with company policy and applicable regulations
• Comply with all MVC policies, procedures, and applicable local, state, and federal regulations
• Perform other duties as assigned

ESSENTIAL SKILLS & ABILITIES

Knowledge of:

• Customer service principles
• Basic math and cash handling
• Organization and time management
• MVC products and services
• Safety rules, procedures, and practices
• Basic computer applications (word processing, spreadsheets, POS systems)

Ability to:

• Build effective working relationships with management, co-workers, and the public
• Communicate clearly and effectively in both technical and non-technical terms
• Follow written and verbal instructions
• Maintain reliability, punctuality, and attendance expectations
• Work flexible schedules, including nights, weekends, holidays, and occasional lone shifts
• Work in a fast-paced retail environment

MINIMUM QUALIFICATIONS

Education:

• High School Diploma or GED preferred

Experience:

• Prior customer service or retail experience preferred

Certifications:

• Forklift Certification or ability to obtain preferred

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

The physical demands described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions unless doing so would cause undue hardship.

Physical Requirements:

• Ability to communicate effectively (speech and hearing)
• Ability to see clearly (near and far vision, reading, computer use)
• Manual dexterity to operate equipment, handle products, and use a computer
• Ability to lift up to 50 pounds
• Ability to stand, walk, and reach for extended periods
• Ability to occasionally stoop, kneel, and climb

Working Conditions:

• Work is performed primarily in a retail environment
• Duties may require working outdoors in varying weather conditions
• Exposure to low to moderate noise levels
• Exposure to fuels, chemicals, and other hazardous materials

Employees are required to follow all company safety procedures, OSHA guidelines, and applicable regulations when performing job duties.

EMPLOYMENT CONDITIONS

• This position is subject to MVC’s probationary period, as defined in company policy
• During the probationary period, employment may be terminated by either the employee or MVC for any lawful reason
• Employment may be contingent upon successful completion of background screening and/or drug testing, if applicable and in accordance with law

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. MVC reserves the right to modify, add, or remove duties as business needs change.

EQUAL EMPLOYMENT OPPORTUNITY & REASONABLE ACCOMMODATION

Mountain View Co-op is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.

MVC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities. To request accommodation, contact Human Resources at 406-453-5900.