Dispatcher

• Answer phones, direct calls to staff as needed, and check voice mail daily.
• Greet visitors to the office.
• Sale bus passes and tickets as needed. Track ticket money and document all purchases.
• Operates radio communication with transit vehicles.
• Receive and document complaints and forward them to the General Manager. Mobility Officer or Route Supervisor.
• Act as first point of contact during an emergency (traffic accident) and contact appropriate management personnel and local emergency personnel if needed.
• Must be knowledgeable of MTA safety policies and procedures (once hired).
• Must be punctual; must excel in time management.
• Direct all routes and inform all drivers on route of scheduled and call-in pickups.
• Must follow all ADA, Drug and Alcohol Requirements.
• Provide as first contact with possible new job applicants.
• Must log in all trips and telephone calls daily for all routes. Must keep all calls and trips per month in a file for future reports.
• Receive and answer emergency and non-emergency calls.
• Proactively address problems and suggest solutions.
• Receive and dispatch orders.
• Assess the situation and prioritize calls.
• Oversee the route of field units and track delivery status of passengers.
• Coordinate schedule in the most effective manner.
• Inform field units about orders and traffic.
• Track and update call logs and data.
• Provide reports to upper management.
• Must interact with passengers mostly via telephone to schedule reservations.
• Receive, relay, and/or transmit dispatch information for public transportation in the most efficient, accurate, and timely manner.
• Maintain logs of radio transmissions, telephone calls, and other pertinent information and facts.
• Maintain STICT confidentiality.
• Any other duties/responsibilities as assigned.
• This is a safety sensitive position and must follow all Drug and Alcohol Program Requirements.

Job Types: Full-time, Part-time

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift

People with a criminal record are encouraged to apply

Ability to Commute:

• Summersville, WV 26651 (Required)

Ability to Relocate:

• Summersville, WV 26651: Relocate before starting work (Required)

Work Location: In person