What are the responsibilities and job description for the Patient Relations Specialist position at Mountain State Oral and Facial Surgery?
Mountain State Oral and Facial Surgery is a premier provider of comprehensive oral and maxillofacial surgical services, serving communities across West Virginia, Virginia, and Kentucky. With over 40 years of experience, our board-certified surgeons offer a full scope of procedures, including dental implants, wisdom teeth removal, corrective jaw surgery, and facial cosmetic surgery. Our nine conveniently located offices are equipped with advanced diagnostic and surgical tools, ensuring patients receive the highest quality care in a comfortable and compassionate environment. At Mountain State, we?re not only dedicated to clinical excellence?we?re also committed to fostering a workplace where employees can thrive throughout every stage of their careers. We?re looking for team-oriented professionals who are passionate about growth and excellence.?
Why Join Us?
Competitive wages
Pay based on experience
Low-cost medical insurance
Zero-premium dental and vision insurance
Employer F.S.A./H.S.A. contributions
401(k) with company match
Generous PTO, paid holidays, and personal time
Seasonal bonuses and company/partner discounts
Employer-paid basic life insurance
Voluntary insurance benefits
Educational Assistance
Wellness program and employee assistance program
Weekday, daytime-only schedule with early-out Fridays!
Join our growing team and be part of a practice that values both patient care and employee well-being.
Position Summary: To provide patient-facing customer service in a fast-paced and professional environment.
Duties and Responsibilities:
Provides customer service support to patients
Scheduling appointments
Conducts patient check in/ check out
Scans/ files
Collects patient payments
Maintains clean and professional working environment, including the waiting room
Answers patient phone calls
Confirms appointments
Assists with charting
Confirms patient insurance
Maintains strict confidentiality
Ensures exceptional customer experience
Any duties required to maintain patient flow and any other extra duties as assigned