What are the responsibilities and job description for the Student Success and Enrollment Liaison position at Mountain Gateway Community College?
Posting Summary
Working Title
Student Success and Enrollment Liaison
Role Title
Education Support Spec II
Role Code
29143-SW
FLSA
Nonexempt
Pay Band
03
Position Number
287W0164
Agency
Mountain Gateway Community College
Division
Mountain Gateway Community College (Div)
Work Location
Alleghany - 005
Hiring Range
$20.00 to $24.00 an hour
Emergency/Essential Personnel
No
EEO Category
6-Administrative Support
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
TBD
Sensitive Position
No
Job Description
Mountain Gateway Community College (MGCC) is a two-year public institution of higher education and one of 23 community colleges in Virginia. The college is supported by the Commonwealth of Virginia; the counties of Alleghany, Bath, Botetourt (northern portion) and Rockbridge; the cities of Buena Vista, Covington, and Lexington; and the town of Clifton Forge. MGCC provides opportunities for the extension of knowledge, skills and personal enrichment in an environment that maintains high academic standards and respect for each individual. The college strives to keep programs and services financially and geographically accessible for all students. Credit and non-credit courses are offered to meet life-long learning needs. On-site and distance learning options incorporate up-to-date technologies.
Are you passionate about helping students succeed? Do you enjoy building relationships, solving problems, and using technology to improve the student experience? If so, we’d love to have you join our team as a Student Success & Enrollment Liaison.
Are you passionate about helping students succeed? Do you enjoy building relationships, solving problems, and using technology to improve the student experience? If so, we’d love to have you join our team as a Student Success & Enrollment Liaison.
In this dynamic role, you’ll play a vital part in supporting students from recruitment through graduation. Working collaboratively across Student Affairs, Academic Affairs, and Enrollment Services, you’ll help create a seamless student experience by supporting enrollment operations, coordinating student success initiatives, maintaining accurate academic records, and leveraging
technology to improve outcomes.
This is an excellent opportunity for someone who thrives in a collaborative environment, enjoys balancing people-focused work with data and systems, and wants to make a meaningful impact on student success every day.
What You’ll Do
Recruitment and Retention
- Support recruitment initiatives, including outreach, communication, and engagement with prospective students, working with the Pell Boost Liaison.
- Implement retention strategies by monitoring student progress and assisting with early intervention efforts. Will run D/F/W lists and follow up with academic advisors and students as needed.
Student Records and Registrar Support
- Assist the Registrar with reporting and compliance tasks, including submissions to the National Student Clearinghouse.
- Review and resolve CRT error reports to ensure data accuracy and student enrollment integrity.
- Assist with transcript evaluations, including reviewing incoming transcripts for accuracy, transfer credit applicability, and alignment with program requirements.
- Support records management through document imaging and workflow processes using Perceptive Content.
- Assist with academic advising tables.
- Assist with registration events, and student onboarding processes.
Student Affairs Liaison
- Serve as the primary contact within Student Affairs for bookstore-related inquiries and issue resolution.
- Coordinate communication between students and Academic Affairs to ensure timely access to course materials.
- Collaborate with faculty and staff to identify and support at-risk students.
- Other duties as assigned.
Catalog and Curriculum Support
- Assist with updates and maintenance of the college catalog, ensuring accuracy of program, course, and policy information.
- Collaborate with academic departments to incorporate approved changes in a timely manner.
Technology and Systems Leadership
- Serve as the institutional lead for EAB Navigate.
- Train faculty and staff on system functionality and best practices for EAB Navigate.
- Utilize data and analytics to support student success initiatives and inform decision-making.
- Assist as backup for security reviews
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Knowledge
- Knowledge of community college operations, student services, and enrollment management practices.
- Understanding of student recruitment, retention strategies, and student success initiatives.
- Familiarity with academic advising principles, degree requirements, and transfer credit evaluation processes.
- Knowledge of student information systems, data integrity practices, and reporting requirements, including the National Student Clearinghouse.
- Working knowledge of document management systems such as Perceptive Content and student success platforms such as EAB Navigate.
Skills
- Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
- Attention to detail, particularly in reviewing records, resolving errors, and conducting transcript evaluations.
- Effective written and verbal communication skills for working with students, faculty, and staff.
- Analytical and problem-solving skills to identify issues and implement solutions related to student records and processes.
- Proficiency in standard office software and data systems, with the ability to learn new technologies quickly.
Abilities
- Ability to work collaboratively across departments to support student success initiatives.
- Ability to interpret and apply academic policies, procedures, and regulations accurately.
- Ability to handle sensitive student information with confidentiality and professionalism.
- Ability to provide student-centered support and guidance in a fast-paced environment.
- Ability to analyze data and use it to inform decisions and improve processes.
- Ability to adapt to changing priorities, technologies, and institutional needs.
Additional Considerations
- Experience in higher education, student services, enrollment management, advising, registrar functions, or student success.
- Experience using student information systems and/or CRM platforms.
- Knowledge of FERPA, transfer credit evaluation, and enrollment reporting.
- Experience interpreting and using student success data to improve outcome
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
some travel may be required
Posting Detail Information
Posting Number
WGE_3301P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
07/23/2026
Job Close Date
08/01/2026
Open Until Filled
Agency Website
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $20 - $24