What are the responsibilities and job description for the Financial Aid Liaison position at Mountain Gateway Community College?
Posting Summary
Working Title
Financial Aid Liaison
Role Title
Education Support Spec III
Role Code
29144-SW
FLSA
Nonexempt
Pay Band
04
Position Number
287R0059
Agency
Mountain Gateway Community College
Division
Mountain Gateway Community College (Div)
Work Location
Alleghany - 005
Hiring Range
43,000 to 46,000
Emergency/Essential Personnel
No
EEO Category
2-Professionals
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
8 am to 5 pm Monday through Thursday, 8 am to 3:30 pm Friday
Sensitive Position
No
Job Description
Mountain Gateway Community College (MGCC) is a two-year public institution of higher education and one of 23 community colleges in Virginia. The college is supported by the Commonwealth of Virginia; the counties of Alleghany, Bath, Botetourt (northern portion) and Rockbridge; the cities of Buena Vista, Covington, and Lexington; and the town of Clifton Forge. MGCC provides opportunities for the extension of knowledge, skills and personal enrichment in an environment that maintains high academic standards and respect for each individual. The college strives to keep programs and services financially and geographically accessible for all students. Credit and non-credit courses are offered to meet life-long learning needs. On-site and distance learning options incorporate up-to-date technologies.
Make College Possible. Change Lives.
Make College Possible. Change Lives.
At Mountain Gateway Community College (MGCC), we believe education transforms lives, strengthens communities, and creates opportunities for generations to come. Every day, our faculty and staff help students overcome barriers, discover their potential, and achieve their educational and career goals.
We are seeking a compassionate, student-centered Financial Aid Liaison – Pell Grant Support to join our Student Services team. If you’re passionate about helping students navigate financial aid, removing barriers to success, and making a lasting impact on your community, we encourage you to apply.
This is more than a financial aid position—it’s an opportunity to serve as a trusted advocate, coach, and resource for students who need it most.
What You’ll Do
As the Financial Aid Liaison, you’ll work directly with Pell Grant-eligible students from application through graduation by providing personalized support, financial education, and proactive outreach that helps students remain enrolled and succeed.
Your responsibilities will include:
- Guiding students through the FAFSA, verification process, and financial aid requirements.
- Helping students understand Pell Grant eligibility, award offers, deadlines, and renewal requirements.
- Monitoring student progress and providing early intervention to students at risk of losing financial aid eligibility.
- Serving as a key member of the college’s student success and early alert initiatives.
- Teaching financial literacy topics including budgeting, responsible borrowing, debt management, and financial wellness.
- Connecting students with campus and community resources that address financial, academic, personal, and basic needs challenges.
- Collaborating with faculty, advisors, admissions, registrar, business office, and student support services to create a seamless student experience.
- Building relationships with local schools and community organizations to increase awareness of financial aid opportunities.
- Planning and participating in orientations, financial aid events, recruitment activities, workshops, open houses, and community outreach events.
- Maintaining accurate records, tracking program outcomes, preparing reports, and supporting the College’s Pell Boost initiatives.
- Ensuring compliance with all federal, state, institutional, and grant requirements.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
KSA’s
- Knowledge of student barriers and current evidence-based solutions
- Experience working with diverse individuals and groups
- Strong interpersonal skills and effective problem-solving skills
- Excellent customer service skills, including the ability to effectively follow up and follow through
- Knowledge of and sensitivity to the needs of individuals from underserved populations
- Demonstrated ability to communicate effectively, both orally and in writing and work effectively with multi-cultural populations that support diversity, cultural understanding and inclusion
- Demonstrated ability to prioritize and manage multiple tasks; work in a demanding, fast-paced environment with changing priorities; and adhere to required timelines meeting work priorities and objectives
- Demonstrated proficiency using Office 365, Google Suite, and similar applications
- Demonstrated ability to work independently and in a team environment
- Desire to learn and grow in the role
- Ability to track program outcomes, set measurable objectives, and work toward those targets
Education: Education in related field or a combination of equivalent education and experience
Experience: Demonstrated experience in fields such as higher education, financial aid, counseling, social services, education, or related areas.
Additional Considerations
- Work experience in higher education areas such as financial aid, academic/career coaching, or advising
- Experience using tools such as EAB Navigate, PeopleSoft SIS, & Canvas
Operation of a State Vehicle
No
Supervises Employees
Yes
Required Travel
Some travel required
Posting Detail Information
Posting Number
CLS_4598P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
07/20/2026
Job Close Date
08/03/2026
Open Until Filled
Agency Website
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $43,000 - $46,000