What are the responsibilities and job description for the Rental Technician position at MOUNTAIN CAPITAL PARTNERS?
Purpose of the position:
Responsible for sizing and fitting guests with proper ski/snowboard equipment and providing excellent guest service to ensure a great customer experience. Not only does a rental technician prepare rental equipment for the guest, they are also responsible for informing the guest on how to properly use the equipment and answer any questions guests may have. A rental technician must be friendly and helpful to both teammates and guests.
Qualifications:
Essential Functions:
- Basic knowledge of Arizona Snowbowl
- Assist teammates with the setup and break down of the rental shop
- Assist guests with boot selection and proper fitting
- Obtain current binding certifications for companies carried in the shop (Tyrolia, Elan, Look, etc)
- Issue proper equipment according to training, information given and customer's request
- Adjust equipment in accordance with manufacturer's specifications.
- Uphold Snowbowl policies and procedures
- Effectively answer guest questions in regards to ski area, rental procedures, and equipment
- Responsible for contributing to inventory management. Retrieve and return equipment from various locations, lost and found equipment logs, etc.
- Inspect snowboards, skis, bindings, boots, helmets and poles for damage, malfunction, and compatibility
- Ability to work in a fast paced environment
- Possess excellent teamwork skills
- Keep a clean and tidy work space
- Any other reasonable tasks and duties as assigned for the success of the company wide operations
NOTICE: This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.
Education / Training / License(s) / Certification(s) Requirements:
- Certification of proper helmet fitting and safety (Provided by Manager)
- SDS Certification (Provided by Manager)
- Training in proper boot fitting (Provided by Manager)
- Certifications through proper ski companies (Provided by Manager)
- Must attend all training hosted by rental manager and supervisor
Physical Requirements:
- Able to stand for long periods of time
- Lifting up to 25 pounds
- Cleaning/maintaining lodge and department areas such as tech stations, boot and ski racks, common areas, ect
- Snow and Ice removal as required
Competencies Required:
- Product Knowledge
- Great people skills
- Basic computer knowledge
- Attention to detail and organization of the rental shop