What are the responsibilities and job description for the Guest Services Staff position at MOUNTAIN CAPITAL PARTNERS?
In this role, you will start a guest's day off in the best way by providing an expectation-exceeding welcome to Willamette Pass Resort. Assist and guide the guest as they pick up tickets/passes, obtain gear and make their way to the mountain. Our purpose is to Give People the Freedom to Ski, if this role sounds like a match for your skills, apply now!
Essential Duties and Responsibilities:
- Welcome guests warmly and respond to their queries in a professional, efficient manner.
- Assist guests with ticket purchases, season pass purchases, equipment rental pickups, and snow school lesson redemptions.
- Respond to guest email inquiries in a timely and professional manner, ensuring their questions are answered.
- Handle lost and found items, ensuring they are securely stored and returned to their rightful owners when claimed.
- Be the point of contact for any guests with concerns and resolve the concerns in a timely manner.
- Complete opening and closing procedures for multiple areas. Assist in any other department or with any other duties, as assigned or needed.
Knowledge, Skills, and Abilities
- Knowledge of skiing and other winter activities is preferred.
- Strong computer skills.
- Ability to work in a fast-paced, outdoor environment.
- Available to work on weekends and holidays.