What are the responsibilities and job description for the Guest Services Associate I position at MOUNTAIN CAPITAL PARTNERS?
Summary
The Lee Canyon Guest Services Associate I is a versatile and customer-focused team member dedicated to providing exceptional service to guests. This role combines the responsibilities of processing transactions, assisting customers with purchases, and delivering a positive experience in both retail and service environments. The ideal candidate is personable, knowledgeable, and enthusiastic about helping guests while maintaining a safe and organized workspace.
Responsibilities
- Provide outstanding customer service by greeting guests, building rapport, and assisting with inquiries about products, services, ski areas, and current conditions.
- Process transactions on the sales point inside Retail, as well as being able to print day passes, season passes, and scenic lift tickets.
- Help customers activate pre-purchased products and explain product offerings, pricing, and promotions.
- Maintain a clean, organized, and safe working environment in both the guest services and retail areas.
- Show enthusiasm for learning about and suggesting products that align with customers' needs.
- Balance the cash drawer accurately and communicate clearly with guests, team members, and management.
- Perform additional duties as assigned to support the team and enhance the guest experience.
Qualifications
- Ability to stand for extended periods (up to 8 hours).
- Capability to perform physical activities such as bending at the waist, squatting, kneeling, climbing, carrying, reaching, and stooping.
- Must be able to lift and carry items weighing up to 50 pounds and occasionally up to over a distance of 50 yards.
- Must be able to push, pull, and maneuver items as needed.
- Willingness to work in outdoor environments, including in temperatures below 32°F
NOTE: This job description is designed to indicate the general nature and level of work. It is not intended to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. This job description may include new responsibilities and tasks, or existing ones may be changed, as management deems necessary or without notice.