Guest Services & Retail Associate

POSITION: Guest Services & Retail Associate
DEPARTMENT: Guest Services
REPORTS TO: Guest Services & Retail Manager | Randie Barnes

Job Summary
We are seeking an enthusiastic, guest-focused team member to ensure 100% guest satisfaction at Lee Canyon. This seasonal position serves as the main point of contact for all guests and may involve point-of-sale transactions, email correspondence, and general guest services. The ideal candidate has excellent customer service skills, a positive attitude, and thrives in a fast-paced, team-oriented environment.

Objectives of This Role

• Deliver exceptional service to guests that encourages repeat visits and long-term loyalty
• Collaborate with coworkers to achieve sales goals through suggestive selling and special promotions
• Inform guests about products, programs, and services, offering guidance and recommendations when appropriate
• Maintain a tidy and welcoming environment
• Represent the resort with professionalism and enthusiasm
• Treat all guests with respect and courtesy

Duties & Responsibilities

• Greet guests as they enter the resort
• Respond to guest inquiries via in-person, phone, or email about the ski area, resort operations, programs, rates, and policies
• Sell season passes, lift tickets, snow school lessons, and retail items
• Handle point-of-sale transactions: cash, cheque, debit, and credit card processing; count register floats and complete daily cash-out reports
• Restock and organize merchandise on the sales floor
• Resolve guest complaints and issues in a timely, professional manner
• Ensure a clean, organized, and safe work environment
• Respond quickly and politely to requests from guests, supervisors, or management, following up to ensure guest satisfaction

Additional Information

• This is a seasonal position
• Team-focused attitude and willingness to contribute to growth and development are essential

Qualifications & Skills

• Excellent customer service, verbal, and written communication skills
• Ability to stand, walk, and bend throughout shifts
• Able to work independently, prioritize tasks, and multitask in a fast-paced environment
• Courteous, proactive, and able to demonstrate problem-solving skills
• Flexible availability, including weekends, holidays, and extended shifts during peak periods
• Previous customer service experience preferred
• Good knowledge of Lee Canyon community, resort operations, and ski hill offerings