F&B Shift Lead

F&B Shift Lead

General Purpose:

As a Shift Lead, you will be responsible for ensuring a high level of customer satisfaction. Additionally, you will take on leadership duties during your shift, overseeing staff and maintaining smooth operations. 

*This is a seasonal position from 12/26/25 to 04/5/26. Dates are subject to change based on the availability of the applicant, snow conditions and needs of the business.

This role comes with a free season pass for you and your dependents. For a full list of benefits visit https://www.purgatory.ski/employee-benefits/ 

Hiring for our seasonal positions occurs on a rolling basis. This position will remain open until filled.

Essential Duties/Responsibilities:  

Bartending

• Prepare and serve a wide range of alcoholic and non-alcoholic beverages.
• Maintain a clean and organized bar area.
• Ensure compliance with all health and safety regulations.
• Take and serve orders accurately and efficiently.
• Handle cash and card transactions, ensuring accurate accounting.

Shift Lead

• Oversee daily operations during your shift, ensuring a smooth and efficient workflow.
• Assist in training and supervising staff.
• Handle customer inquiries and resolve any issues or complaints promptly and professionally.
• Ensure all staff adhere to company policies and standards.
• Assist with inventory management and ordering supplies.
• Collaborate with management to improve processes and customer service.
• Engage with guests in a friendly and professional manner, providing excellent customer service.

Knowledge, Skills & Abilities: 

• 3 years experience as a shift lead or supervisory experience is required. 
• Excellent knowledge of restaurant operations. 
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle high-pressure situations.
• Exceptional customer service skills and a friendly demeanor.
• Basic math skills for handling transactions and managing inventory.
• Must be of legal age to serve alcohol 21 .
• Ability to stand for long periods and lift heavy items such as kegs,  if needed.
• Previous scheduling and inventory experience for a team of 10 (or less) employees. . 
• Willingness to learn and become proficient at our point of sale system and online ordering system- Sysmanager. 
• Flexible schedule, including availability on nights, weekends, and holidays.

Education and Experience: 

Education:

• High School Diploma or Equivalent: A high school diploma or GED is typically required. Higher education or specialized training in hospitality management, business administration, or a related field is a plus.
• Certifications: Food safety and responsible alcohol service certifications Serv Safe and TIPS  are required.

Experience:

• Bartending Experience: Proven experience as a bartender, typically at least 1-2 years. This includes a solid understanding of mixing, garnishing, and serving drinks.
• Leadership Experience: Previous experience in a supervisory or lead role within the hospitality industry is highly desirable. This could be as a shift lead, team leader, or similar position.
• Customer Service: Strong background in providing exceptional customer service. Experience handling customer inquiries, complaints, and problem resolution is important.
• Operational Knowledge: Experience with restaurant operations, including opening and closing procedures, cash handling, and inventory management.
• Team Management: Experience in training, supervising, and motivating staff. Ability to manage a team effectively during busy shifts.
• Multi-Tasking: Proven ability to handle multiple tasks simultaneously in a fast-paced environment.

Preferred Skills and Attributes:

• Communication Skills: Excellent verbal and written communication skills for effective interaction with staff and customers.
• Organizational Skills: Strong organizational and time management skills to ensure efficient shift operations.
• Attention to Detail: Keen attention to detail to maintain high standards of service and compliance with health and safety regulations.
• Problem-Solving: Ability to think quickly and solve problems efficiently, often under pressure.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the restaurant’s schedule.
• Team Player: Ability to work collaboratively with others and foster a positive team environment

A successful shift lead combines a solid educational foundation with extensive hands-on experience in bartending and hospitality. They possess strong leadership qualities, excellent customer service skills, and the ability to manage operations smoothly during their shift. This blend of education and experience ensures they can handle the dual responsibilities of bartending and leading the team effectively.

Working Environment/Physical Activities:

Working as a bartender and shift lead involves a variety of physical tasks and demands. Here are the typical physical requirements for this role:

1. Standing for Long Periods:
   • Ability to stand for extended periods, often for the duration of the shift, which can be 6-8 hours or longer.
2. Walking:
   • Frequent walking around the bar and restaurant area to serve customers, check on staff, and manage operations.
3. Lifting and Carrying:
   • Ability to lift and carry heavy items, such as kegs, cases of liquor, beer, or wine, and boxes of supplies, often weighing up to 100 pounds.
   • Carrying trays of drinks and food items to and from the bar and kitchen.
4. Reaching and Bending:
   • Frequent reaching, bending, and stooping to access bottles, glassware, and other supplies stored on high and low shelves.
   • Bending to clean the bar area and retrieve items from storage areas.
5. Hand and Arm Dexterity:
   • Excellent hand-eye coordination and dexterity to mix drinks, garnish beverages, and handle glassware and bar tools.
   • Frequent use of hands and arms for pouring, shaking, stirring, and serving drinks.
6. Manual Dexterity:
   • Ability to handle small tools and utensils, such as bottle openers, corkscrews, and knives, with precision.
7. Strength and Stamina:
   • Physical strength and stamina to handle the demands of a busy bar environment, including moving quickly and efficiently during peak hours.
8. Visual Acuity:
   • Good vision to read labels, measure ingredients accurately, and monitor the bar area and customer needs.
9. Hearing Ability:
   • Ability to hear and respond to customer orders, staff communications, and any potential issues in a noisy environment.
10. Speech:
    • Clear speech to communicate effectively with customers and staff, especially in a noisy and busy atmosphere.

Working Conditions:

• Fast-Paced Environment: Working in a high-energy, fast-paced environment, especially during peak hours, weekends, and special events.
• Variable Hours: Flexibility to work variable hours, including evenings, weekends, and holidays.
• Potential Exposure to Hazardous Materials: Handling and being around alcoholic beverages, cleaning supplies, and potentially broken glass.
• Temperature Variations: Working in environments with varying temperatures, such as a warm kitchen area or a cooler storage rooms.

The role of a bartender and shift lead is physically demanding and requires a high level of stamina, strength, and dexterity. The ability to stand for long periods, lift and carry heavy items, and work efficiently in a fast-paced environment are crucial for success in this position.

Salary : $17 - $20