Receiving Teller II (Campus Title: Student Accounts Lead Cashier)

General Statement of Duties:

The Student Accounts Lead Cashier (Receiving Teller II) performs responsible cashiering, payment processing, reconciliation, deposit preparation, transaction research, recordkeeping, and front-line student account support. The position independently receives, safeguards, balances, reconciles, and accounts for College receipts using Ellucian Banner and related payment systems, while maintaining compliance with College policies, Commonwealth requirements, FERPA, PCI DSS, and established internal controls.

Responsibilities:

• Receive and accurately process tuition, fee, prior-term, departmental, 529, scholarship, sponsor, and other authorized payments; issue receipts and ensure transactions are posted to the correct student, term, detail code, and accounting period.
• Establish, maintain, balance, and close Banner cashier sessions; reconcile cash, checks, money orders, electronic payments, departmental receipts, and payment-processor activity to system totals and source documentation.
• Prepare and verify daily bank deposits, deposit slips, supporting schedules, and cashier reports; secure funds awaiting deposit and maintain a complete audit trail.
• Independently research and resolve routine cashiering and payment discrepancies, including duplicate or misapplied payments, unidentified receipts, incorrect student IDs/terms/detail codes, rejected electronic payments, returned checks, overages, and shortages.
• Provide professional front-line assistance regarding student account balances, charges, payments, credits, prior-term balances and current term balance outreach and resolution, payment due dates, payment plans, refunds, and Student Accounts holds; refer complex, disputed, regulatory, or policy-sensitive matters appropriately.
• Assist with payment-plan inquiries and maintenance of payment plan portfolio with payment plan provider, Student Accounts hold resolution, returned/dishonored payments, refund research, and returned, rejected, undeliverable, or stale-dated refund activity within assigned authority.
• Receive and verify departmental deposits and supporting documentation; identify accounting or documentation discrepancies and coordinate corrections with originating departments.
• Maintain strict custody and accountability for College funds, checks, negotiable instruments, cashier credentials, payment information, and financial records; follow segregation-of-duties and other internal-control requirements.
• Comply with PCI DSS and College payment-card procedures; protect cardholder data and immediately report suspected security incidents, fraud, theft, counterfeit currency, unauthorized transactions, or other financial irregularities.
• Maintain FERPA confidentiality and verify identity/authorization before discussing protected student financial information.
• Assist with daily, monthly, term-end, and fiscal-year reconciliations; provide documentation for Finance reconciliation, audits, fiscal-year close, term-start operations, and other Student Accounts reporting.
• Serve as a knowledgeable resource on routine cashiering procedures; provide procedural guidance or orientation to employees when assigned, without formal supervisory authority.
• Provide operational support during registration, add/drop, billing cycles, payment deadlines, semester start, fiscal-year close, 1098-T preparation, audits, and other peak periods.
• Perform other related duties consistent with the Commonwealth Receiving Teller II classification.

Minimum Qualifications:

Applicants must meet the minimum entrance requirements applicable to the Commonwealth of Massachusetts Receiving Teller II classification. The position requires the demonstrated ability to:

• Accurately receive, count, record, safeguard, and account for money and negotiable instruments; perform arithmetic computations and maintain accurate financial records.
• Reconcile financial transactions, identify and research discrepancies, and independently resolve routine transaction problems within established procedures.
• Follow cash-handling, financial-control, confidentiality, and security requirements and exercise sound judgment regarding matters requiring escalation.
• Communicate effectively with students, employees, and the public and learn/use computerized financial and student information systems.
• Equivalent substitutions of education, training, and experience may be considered to the extent permitted by the applicable Commonwealth classification specification.

Desired Qualifications:

• Experience in higher-education Student Accounts/Bursar operations, finance, banking, accounts receivable, cashiering, or a comparable financial environment.
• Experience with Ellucian Banner Student Accounts or a comparable ERP/SIS; independent cashier balancing, bank deposit preparation, and transaction discrepancy research.
• Knowledge of FERPA, PCI DSS, cash-handling controls, payment plans, refunds, account holds, and high-volume financial transaction processing.
• Proficiency with Microsoft Excel, Word, Outlook, and standard business applications; demonstrated commitment to accurate, professional, student-centered service.

Supervision/ Working Conditions:

Works under the general supervision of the Assistant Director of Student Accounts or designee. The position does not normally exercise formal supervision but may provide procedural guidance or orientation. Work is primarily performed in an office/customer-service environment and involves responsibility for College funds, financial transactions, and confidential student information. Adjusted or extended hours may be required during peak operational periods.

Equivalency Statement
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

CampusTitle: Student Accounts Lead Cashier
Salary: $53,274.78 - $74,259.38

An appointment made from outside the bargaining unit will be at step one unless the collective bargaining agreement dictates otherwise.

Grade: 14
Employee Status: Full Time
Benefits: Yes
Hours per Week: 37.5
Number of Weeks: 52, M-T 10 am - 6 pm, W-F 8 am - 4 pm

Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.