Receiving Teller II

Detailed Statement of Duties and Responsibilities:

• Provide front line customer service - in person, via phone and email, to students, parents, for both day and SGOCE students, and both internal and external customers, regarding student billing and payments.
• Assist customers in the understanding of payment policies, procedures, deadlines, and processes.
• Provide customer receipts as required.
• Process payments in Banner and related systems, complete and balance daily cashiering session.
• Process wire payments to Banner accounts as necessary and/or complete Dynamic JV form to post in Finance. Including but not limited to; Contract agency payments, Collection agency payments, VA military payments, and Students.
• Process ACH payment returns including; adjustments to Banner accounts (apply charges & holds) & student billing.
• Enter transactions to Banner accounts, as directed by supervisor, including transcript charges, tuition remission adjustments, entering contracts to accounts, etc.
• Process ACH transaction error reports from bank. Update system information as necessary and notify payer.
• Record activity associated with adjustments in supplemental tracking and/or reporting systems, prepare/complete accompanying paperwork, (private scholarships, uncashed checks, petty cash reconciliation, cash boxes, ect.).
• Primary contact and support for 1098T tax forms related to; Creating new forms as requested using populated data available in Banner TSATAXN and updating SSN's, names or addresses as requested.
• Process miscellaneous payments for activity that is not associated with a Banner student record.
• Run reports and/or review account records associated with payment and billing activity from Banner, Touchnet, Excel or other related systems. Verify information in records, and provide information to Director or designee as required. Examples of reports include non- payments, state intercept, etc.
• Backup to run reports associated with payment plan activity, identifying and contacting late payers, cancel plans upon repeated late payment, per departmental standard; establish & monitor in-house payment plans, identifying and contacting late payers for resolution.
• Backup to balance petty cash monthly.
• Engage in due diligence efforts associated with billing, non-payments/accounts receivable, and uncashed refund checks; communicating with students and/or agencies using a variety of methods regarding non-payments; track diligence efforts as necessary, and identifying accounts that meet departmental standards for collections, intercept and/or write off per department guidelines.
• Assist the Director by supporting education and outreach material updates related to Department processes, policies, etc., including website, Facebook and social media, written materials, etc.
• Assist the Director and other staff within the unit with other duties consistent with the Receiving Teller classification.

This AFSCME union position is part of the Commonwealth Human Resources Division Classification Specifications. Click this link or follow the URL https://www.mass.edu/forfacstaff/classificationspecs/ for a full description of the classification specs.

Duties and Responsibilities common to all Receiving Teller II positions:

1. Receives cash or checks for fees, bills, permits, tuition, licenses, patient/client accounts, etc. and keeps records of money and checks received.

2. Issues receipts for payments, licenses, registration plates, certificates of title, permits, etc. upon checking applications for accuracy and conformance with established procedures, guidelines, rules and regulations.

3. Searches for sources of account imbalances or discrepancies using calculators or adding machines.

4. Retrieves needed information from files and/or records.

5. Notifies delinquent payers and/or issuers of bad checks of amounts due to obtain required payments.

6. Prepares periodic reports to provide required information.

7. Answers or refers inquiries to appropriate parties for action.

8. Performs related duties such as setting up cash drawers, assisting individuals in the preparation of forms and filing documents according to established procedures.

Incumbents of positions at this level also:

1. Review reports, forms, etc. for accuracy, completeness and content.

2. Coordinate the work of subordinates to ensure compliance with laws, rules, regulations, and established standards.

Qualifications Required at Hire (List of knowledge, skills, and abilities):

• Must possess a minimum of three years of full-time, or equivalent part-time experience in office work or any equivalent combination of experience and education; An associate's degree or higher in business administration or related field preferred; experience with cashiering, bookkeeping, account recording and handling of funds is desirable.
• Excellent computer skills-knowledge of Microsoft Office and of SCT/Banner product preferred.
• Ability to effectively communicate with internal and external stakeholders including prospective and current students and families in a professional, customer-focused manner.
• Knowledge of clerical office practices and procedures and the ability to manage multiple tasks, with attention to detail.
• Ability to work independently and as a member of a team.
• Ability to work accurately with names, numbers, codes, and symbols and to proofread with accuracy.
• Ability to perform basic mathematical computations with speed and accuracy (addition, subtraction, multiplication and division).
• Ability to exercise discretion in sensitive and/or confidential matters; deal tactfully with others, and exercise sound judgment.
• Ability to maintain harmonious working relationships and to maintain a high level of confidentiality.
• Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board (CORI) as well as a completed background check satisfactory to the university.
• Ability to perform above duties with or without reasonable accommodation.

This is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a title Receiving Teller II. The bi-weekly pay rate is $2,049.03, grade 14, Step 01, which equates to an annual salary of $53,274.78. The hours are Monday to Friday 8:30a.m. to 5:00p.m.

Fitchburg State University conducts criminal history and sexual offenders record checks on recommended finalists prior to final employment for all positions.

Fitchburg State University offers a competitive benefits package that includes:

• Nine different pre-taxed, health insurance plan options.
• Competitive retirement plan.
• Life insurance up to 8x the annual salary.
• Long-term disability coverage.
• Dental insurance.
• Accrued vacation and sick days.
• Personal days.
• Paid holidays.
• Tuition remission for self, spouse, and dependent children.

Fitchburg State University is an equal opportunity employer.