Student Experience and Family Engagement Manager

About the Mount

Since 1920, Mount St. Joseph University has provided an education that is based on interdisciplinary liberal arts and professional curricula emphasizing mission, values, integrity, and social responsibility. Faculty and staff deliver high-quality academics, hands-on experiential learning, and personalized attention to support student success. Join our award-winning team, recognized as a 'Best College to Work for,' and be part of a vibrant culture that places a premium on collaboration and belonging.

About This Role:

This position plays a critical role in enriching the Mount St. Joseph University student journey by building vibrant campus experiences and fostering lifelong connections between students, families, and the Mount community.

Job Summary:

The Student Experience and Family Engagement Manager is responsible for creating, promoting, and enhancing a cohesive and vibrant student life experience while fostering meaningful engagement with student families. This position supports student success and retention by nurturing students' mind, body, and spirit and strengthening the Mount community through family, alumni, and community connections.

Key Responsibilities:

Student Engagement

• Collaborate with all student experience departments to develop and publish a cohesive student experience calendar that nurtures students holistically.
• Oversee all undergraduate student organizations; train and support organization advisors.
• Serve as the co-advisor to Student Government Association (SGA) and Campus Activities Board (CAB).
• Support the development of a dynamic student fan experience at Mount athletic events, partnering with Athletics.
• Support the annual undergraduate Leadership Retreat, Orientation, Welcome Week, Family Weekend, Graduation, and Homecoming activities.
• Support the creation and execution of student programs for graduate students in collaboration with Graduate Program Directors.

Family Engagement and Communications

• Collaborate with all student experience departments to develop and publish a cohesive student experience calendar that nurtures students’ mind, body, and spirit. 
• Create and manage regular prospective student parent communications and website content highlighting all aspects of student experience; collaborate with Admissions and Marketing for dissemination.
• Create and manage regular undergraduate parent newsletters and communications; collaborate with Marketing and key campus partners to distribute and amplify messaging.
• Maintain a strong online presence for student experience and family engagement via webpage updates and digital promotions.

Leadership

• Manage student employees.
• Manage projects aimed at creating innovative and relevant social media pathways focused on engagement of our students and parents. 

Recruitment and Retention

• Conduct high school recruiting visits and presentations in partnership with the Office of Admissions and student experience departments to promote Mount’s holistic student experience.

Assessment and Strategy

• Collect attendance data and feedback from student events and programs.
• Analyze feedback and metrics to help guide the development of future student engagement initiatives.
• Regularly review and recommend updates for student experience web pages, ensuring dynamic, up-to-date, and engaging content.

Qualifications:

• Master’s Degree in Higher Education, Student Affairs, Communications, or related field.
• Minimum of 3 years of experience in student engagement, parent/family programming, or related fields.
• Strong communication, writing, and editing skills.
• Experience working with student organizations and developing co-curricular programming.
• Knowledge of student development theory and family engagement best practices.
• Ability to work collaboratively across departments and with external partners.
• Strong project management, organizational, and event planning skills.
• Proficiency with Microsoft Office Suite and comfort with CMS/webpage management tools.

Benefits
Mount St. Joseph University offers a wide array of benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Tuition Remission for you and your family.
• 403b Retirement
• Excellent benefits including medical, employer HSA contributions, dental, vision, life, parental leave.
• Generous PTO.
• 16 paid holidays.
• Competitive salaries.
• Opportunity to work in a dynamic and collaborative educational environment.
• Professional development opportunities.

To apply, please upload a cover letter, resume, and contact information with three professional references via Paycom.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's policies on E-Verify, Equal Opportunity, and Non-Discrimination.

Mount St. Joseph University is an Equal Opportunity Employer